Trainee Claims Handler Tlnt1_Ni

Axa Insurance Ltd.; Belfast City District; Hybride; GBP 24 000 - 30 000; Plein temps

Résumé du poste

AXA Insurance Ltd. in Belfast is seeking a Trainee Claims Handler to join our Motor Claims team. You will handle and settle damage claims in a timely, cost‑effective and customer‑focused manner, ensuring compliance with relevant legislation and internal processes.

The role includes a comprehensive induction and training program, with a starting base salary of £26,826 and a pathway to progression after a 6‑month probation. This position offers a hybrid work model balancing home and office time.

Qualifications

• GCSEs: five passes including Maths and English.
• Strong customer service experience required.
• Proficient PC and systems skills.
• Eligible to work in the UK or Ireland.

Responsabilités

• Manage claims from notification through settlement within authority limits.
• Triage, investigate, negotiate and refer fraud risk as needed.
• Deliver excellent customer service and act with integrity.
• Collaborate with teams and third‑party providers to control costs.

Connaissances

Customer service experience

PC skills

Investigation & triage

Formation

5 GCSEs including Maths and English

Description du poste

We have an exciting opportunity for a Trainee Claims Handler to join ourMotor Claims department in Belfast! Joining us as a Trainee Claims Handler, youll handle and settle damage claims in a timely, cost effective and customer focused manner ensuring compliance with relevant legislative requirements in your jurisdiction. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work majority of your week away from home. Away from home means either attendance at one of our head office locations, visiting clients or attending industry events.

Induction & Training:

Youll receive a comprehensive onsite induction from our specialist trainers to set you up for success in your new role. At AXA we share a common purpose; to act for human progress by protecting what matters. We rely on people, just like you, to make this a reality. We thrive on helping you become the best version on yourself. Throughout your career with us, well provide you with all the support and training necessary to enhance your professional development. Training is 4 weeks full time, and all IT & office kit will be provided. Please note, we cannot facilitate annual leave during this training period.

Salary:

A competitive starting base salary of £26,826 with an increase to your salary after successful completion of 6 months months probation.

What you’ll be doing:

Complete all aspects of claims management on damage or property claim files (notification, triage, investigation, fulfilment, negotiation, liability and settlement, payment, subrogation and salvage) within predefined authority limits and to predefined processes, procedures and escalation points. Deal effectively with referrals, escalations and complaints where appropriate including upward referral to relevant team leader. Contain claim costs by implementing agreed processes and deploying all resources effectively (system and technical resources, other teams, liaising with Third Party Service providers, customers, solicitors). Deliver consistency in estimating, minimise leakage and fraud. Identify and refer potential cases of fraud to Special Investigations Unit (SIU) using red flag indicators and handler intuition in order to avoid commercial loss through potentially fraudulent claims. Deliver excellent customer service. Act with integrity in acting for the customer. Be flexible within the role to undertake other duties as assigned by your Team Manager. Deliver agreed personal, team and business/company objectives, actively manage your own performance.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest.

About You What were looking for:

5 pass GCSEs including Maths and English / or equivalent is essential. High level of customer service experience and ability. PC and system skills. As a precondition of employment for this role, you must be eligible and authorized to work in Ireland/ the United Kingdom. This recruitment campaign will be used to support permanent, temporary and/or extension for any upcoming similar positions.