Claims Handler

MCS Group; Belfast City District; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Hybrid Working

Pension Scheme

Progression Opportunities

Competitive Salary

Job summary

MCS Group are partnering with a national insurance provider to build out the Belfast claims department. The Claims Handler role focuses on managing commercial claims from notification to settlement, delivering guidance to clients, and liaising with insurers and third parties.

The role requires strong communication, organisational skills, and a customer-focused approach in a fast-paced environment, with hybrid working and progression opportunities.

Qualifications

• CII qualification or working towards professional qualifications.
• Strong communication and interpersonal skills.
• Excellent organisation and time management skills.
• Ability to work collaboratively within a team.
• Strong negotiation and problem-solving abilities.
• Knowledge of claims handling and the insurance market.
• Understanding of insurance policy terms and conditions.
• Awareness of regulatory, compliance and consumer protection requirements.
• Flexible and adaptable in a fast-paced environment.

Responsibilities

• Manage commercial insurance claims from notification to settlement.
• Provide claims guidance and support to clients.
• Liaise with clients, insurers and third parties daily.
• Identify coverage issues and potential fraud concerns.
• Maintain accurate records while meeting service standards and deadlines.
• Deliver a high level of customer service throughout the claims process.

Skills

CII qualification

Communication skills

Negotiation

Time management

Teamwork

Insurance knowledge

Job description

MCS Group are delighted to be partnering with a nation wide Insurance company as they look to build out the claims department in their Belfast function.

Company

Our client is a well-established insurance provider seeking to strengthen its claims function. Known for its customer-first approach and collaborative culture, the company supports a broad range of personal and commercial clients through the effective management and resolution of claims.

Rewards

As the successful Claims Handler, you will receive:

• Competitive Salary (determined on level of experience)
• Hybrid Working
• Pension Scheme
• Progression Opportunities

Role

The successful Claims Handler will be responsible for:

• Manage commercial insurance claims from notification to settlement.
• Provide claims guidance and support to clients.
• Liaise with clients, insurers, and third parties daily.
• Identify coverage issues and potential fraud concerns.
• Maintain accurate records while meeting service standards and deadlines.
• Deliver a high level of customer service throughout the claims process.

Person

The successful Claims Handler will meet the following criteria:

• CII qualified or working towards professional qualifications.
• Strong communication and interpersonal skills.
• Excellent organisation and time management skills.
• Ability to work collaboratively within a team.
• Strong negotiation and problem-solving abilities.
• Knowledge of claims handling and the insurance market.
• Understanding of insurance policy terms and conditions.
• Ability to assess customer needs and provide appropriate advice.
• Awareness of regulatory, compliance, and consumer protection requirements.
• Flexible and adaptable in a fast-paced environment.