Trainee Claims Handler: Start Your Technical Insurance Career

Confidential; Greater Manchester; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

On site parking

Contributory pension

Holiday increasing with service

Birthday off

Half-day for seasonal shopping

Casual dress

Job summary

Confidential in Bolton is recruiting a Trainee Claims Handler. You will start as a Customer Service Advisor, trained and developed into a full Claims Handler, managing household property claims from first notification through to settlement.

No prior insurance experience is required; structured training, funded qualifications, and a clear career path into a technical insurance role are offered. The role focuses on taking ownership and building technical knowledge over time.

Qualifications

• 12+ months in a customer service role
• Confident, professional telephone manner
• Strong listening skills and attention to detail
• Organised and able to juggle multiple tasks
• Competent across different computer systems
• GCSE English and Maths at Grade C/4 or above

Responsibilities

• Take first notification of loss calls from policyholders
• Assess policy cover and validate claims (training provided)
• Gather documents and details to progress each claim
• Liaise with contractors and suppliers
• Manage own caseload from notification to settlement
• Keep customers updated and resolve queries

Skills

Customer service

Communication

Telephone manner

Attention to detail

Organisational skills

Education

GCSE English & Maths (4/C)

Tools

Computer systems

Job description

Confidential in Bolton is recruiting a Trainee Claims Handler. You will start as a Customer Service Advisor, trained and developed into a full Claims Handler, managing household property claims from first notification through to settlement.

No prior insurance experience is required; structured training, funded qualifications, and a clear career path into a technical insurance role are offered. The role focuses on taking ownership and building technical knowledge over time.