Trainee Claims Handler

AmTrust International; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

AmTrust International is recruiting a Trainee Claims Handler in the Nottingham area to support the Property claims team. You will investigate claims, gather information, assess loss or damage and make sound decisions within FCA guidelines.

The role requires strong customer service, excellent communication and administrative skills, with a genuine willingness to learn and grow in the insurance industry. You will be organized, able to manage multiple priorities, and work well in a supportive team

Qualifications

• Experience in customer service or administrative roles.
• Strong communication and interpersonal skills.
• Willingness to learn and develop in claims.
• Excellent attention to detail and organisational ability.

Responsibilities

• Investigate allocated claims, gather information and assess loss or damage.
• Make sound decisions based on information, experience and possible outcomes.
• Keep accurate records of communications and transactions in line with procedures.
• Work to service standards and FCA regulations.

Skills

Customer service

Communication

Administrative skills

Attention to detail

Organisational skills

Job description

AmTrust is a global insurance provider offering risk-management solutions and business underwriting. Today AmTrust International underwrites over $1.8 billion of gross written premiums and employs more than 1500 employees globally.

We are currently looking for a Trainee Claims Handler to join us, based within reach of our Nottingham office.

This customer facing role is to support our Property claims team managing a portfolio Insurance claims from initial notification to final resolution. Duties will include but are not limited to:

• You will investigate allocated claims, which includes gathering information and assessing the extent of the loss or damage
• Makes sound decisions based on the available information, own experience and consideration of all possible outcomes.
• Keep accurate and complete records of communications and business transactions in accordance with company procedures.
• Carry out all work in accordance with agreed service standards and FCA regulations.

This is an excellent opportunity for someone who has built strong customer service, communication or administrative skills and is keen to develop a long-term career within the insurance industry. We're looking for someone with excellent communication and interpersonal skills who enjoys building positive relationships and delivering outstanding customer service. The successful candidate will have a positive, proactive attitude, a genuine willingness to learn, and strong attention to detail. You'll be highly organised, capable of managing multiple priorities and meeting deadlines in a busy environment, while using your problem-solving skills to overcome challenges and identify practical solutions. Above all, you'll be a collaborative team player who thrives in a supportive environment and is committed to achieving the best outcomes for customers and colleagues alike.