Claims Handler - Household

Red Dot Search UK Limited; Bolton le Sands; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Full training

Funding towards qualifications

On-site parking

Birthday off

Job summary

Red Dot Search UK Limited in Bolton is recruiting for a Trainee Claims Handler. You will start as a Customer Service Advisor, receive comprehensive training, and grow into a full Claims Handler for household claims from notification to settlement.

No prior insurance experience is required; a solid customer service background and willingness to learn are key. On-site role with clear career progression and funded qualifications.

Qualifications

• Minimum 12 months in a customer service role.
• Confident, professional telephone manner.
• Strong listening skills and attention to detail.
• Organised and able to juggle multiple tasks.
• Competent across different computer systems.
• GCSE English and Maths at Grade C/4 or above.

Responsibilities

• Take first notification of loss calls from policyholders.
• Assess policy cover and validate claims (full training provided).
• Gather documents and details to progress each claim.
• Liaise with contractors and suppliers.
• Manage your own caseload from first notification to settlement.
• Keep customers updated and resolve queries as they arise.

Skills

Customer service

Telephone skills

Attention to detail

Organised

Computer literacy

Education

GCSE English and Maths

Tools

CRM software

Claim management software

Job description

Claims Handler - Insurance Bolton £24,479 - £30,000 Mon-Fri, 35 hours Full training

Good at customer service and want a career rather than another front-line job?

We're recruiting a Trainee Claims Handler for an established general insurer just outside Bolton. You'll join as a Customer Service Advisor and be trained and developed into a full Claims Handler, managing household property claims from first notification through to settlement.

No insurance experience needed. This is a genuine trainee claims handler route - structured training, funded qualifications, and a clear path into a technical insurance career. What you need is a solid customer service background and the willingness to learn the claims side properly.

What the job becomes

Once you're trained, as a Claims Handler you'll:

• Take first notification of loss calls from policyholders
• Assess policy cover and validate claims (full training provided)
• Gather the documents and details needed to progress each claim
• Liaise with contractors and suppliers
• Manage your own caseload from first notification to settlement
• Keep customers updated and resolve queries as they come up

This isn't a scripted contact centre seat. You take ownership of claims and build real technical knowledge over time.

What you'll need

• Minimum 12 months in a customer service role - any sector
• Confident, professional telephone manner
• Strong listening skills and attention to detail
• Organised, comfortable juggling several things at once
• Competent across different computer systems
• GCSE English and Maths at Grade C/4 or above

You don't need previous insurance experience. Your customer service approach and appetite to learn are what matter.

What's on offer

• £24,479, reviewed as you qualify and take on a full caseload
• 35-hour week, Monday to Friday - no evenings, no weekends
• Structured training and a clear route from advisor to claims handler
• Full support and funding towards CII qualifications
• On site in Bolton with free on-site parking
• Holiday allowance that increases with service, plus a holiday sell scheme
• Your birthday off, and a half-day for seasonal shopping
• Contributory pension, cycle to work scheme, discounted sports and social
• Cash bonus for going above and beyond
• Casual dress, free branded clothing
• Trained mental health and first-aid staff on site

The honest bit

It's on site in Bolton, five days a week, and the first few months are a genuine learning curve - you'll be studying alongside the day job. The trade is a funded professional qualification and a career that doesn't cap out at advisor level. If you want to move beyond entry-level customer service and build something, this is the seat.