Trainee Claims Handler: Learn & Progress in Insurance

Red Dot Search UK Limited; Lancashire; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Funding towards qualifications

Pension

Holiday entitlement with service

Job summary

Red Dot Search UK Limited in Bolton is seeking a Trainee Claims Handler. You’ll start as a Customer Service Advisor and be trained to handle household property claims from notification to settlement.

No prior insurance experience is required. You’ll receive structured training, funded qualifications, and a clear route into a technical insurance career. A strong customer service background and willingness to learn are essential.

Qualifications

• Minimum 12 months in a customer service role
• GCSE English and Maths at Grade C/4 or above
• Confident, professional telephone manner
• Strong listening skills and attention to detail
• Organised and able to juggle several tasks

Responsibilities

• Take first notification of loss calls from policyholders
• Assess policy cover and validate claims (full training provided)
• Gather documents and details to progress each claim
• Liaise with contractors and suppliers
• Manage your own caseload from first notification to settlement
• Keep customers updated and resolve queries as they arise

Skills

Customer service

Telephone manner

Attention to detail

Organised

Education

GCSE English & Maths (C/4 or above)

Job description

Red Dot Search UK Limited in Bolton is seeking a Trainee Claims Handler. You’ll start as a Customer Service Advisor and be trained to handle household property claims from notification to settlement.

No prior insurance experience is required. You’ll receive structured training, funded qualifications, and a clear route into a technical insurance career. A strong customer service background and willingness to learn are essential.