Trainee Claims Assessor - Hybrid, Full Training

Unum UK; Dorking; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Bonus

Pension scheme

Life insurance

Medical insurance

Mental health support

Electric car scheme

Job summary

Unum UK is recruiting for a Trainee Claims Assessor to support claims in a hybrid role based in Basingstoke or Dorking. Full training, ongoing support, and start dates from January are offered as part of a coordinated intake.

You will assess claims, communicate findings clearly, and work with the Claims team to manage caseloads, delivering customer-focused service. The role emphasizes empathy, analytical thinking, and a methodical approach to reasoned decision-making, with a clear career path

Qualifications

• Customer service or financial services experience preferred.
• Strong communication and attention to detail.
• Ability to learn quickly and handle sensitive information.

Responsibilities

• Assess claims using medical and policy knowledge.
• Provide empathetic updates to customers throughout the process.
• Collaborate with Claims team while managing your own caseload.
• Deliver excellent service and build relationships with clients and stakeholders.

Skills

Analytical thinking

Strong communication

Organised

Empathy

Job description

Unum UK is recruiting for a Trainee Claims Assessor to support claims in a hybrid role based in Basingstoke or Dorking. Full training, ongoing support, and start dates from January are offered as part of a coordinated intake.

You will assess claims, communicate findings clearly, and work with the Claims team to manage caseloads, delivering customer-focused service. The role emphasizes empathy, analytical thinking, and a methodical approach to reasoned decision-making, with a clear career path