Trainee Claims Assessor

Unum Ireland; Dorking; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bonus Pension scheme

Life insurance

Medical insurance

Remote GP and mental health support

Job summary

Unum UK is seeking a Trainee Claims Assessor for a hybrid role based in Basingstoke or Dorking. You will receive full training to assess claims using medical and policy knowledge, while delivering empathetic customer updates and collaborating with the Claims team.

Start dates from January after November assessments. Ideal candidates are curious, analytical, and strong communicators who can manage a varied caseload with care and discretion.

Qualifications

• Curious and analytical mindset with attention to detail.
• Strong written and verbal communication with customer focus.
• Organised and resilient in a fast-paced environment.

Responsibilities

• Assessing claims using medical and policy knowledge.
• Deliver clear, empathetic updates to customers throughout the claims process.
• Work closely with colleagues across the Claims department while managing your own caseload.
• Build relationships with clients and stakeholders, prioritising service excellence.

Skills

Analytical thinking

Clear communication

Organised

Empathetic

Problem solving

Job description

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

Position: Trainee Claims Assessor Location: Basingstoke or Dorking (with hybrid working 8 days in office per month)

Enjoy investigative work and making a difference? Join Unum as a Trainee Claims Assessor and help provide vital financial support to individuals and families when they need it most. You will be provided with full training and ongoing support to help you succeed in the role. If you’re looking to start a meaningful career where you can make a real difference, this could be the opportunity for you. Please note that our assessment centres for successful candidates are scheduled for November. As part of a coordinated intake, start dates will be from January.

What you’ll be doing:

• Assessing Claims: Learn to manage and assess claims using medical and policy knowledge.
• Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process.
• Team Collaboration: Work closely with colleagues across the Claims department while also managing your own caseload.
• Service Excellence: Build strong relationships with clients and stakeholders, always putting the customer first.

We’re seeking individuals who are:

• Curious and Analytical: Able to investigate, spot patterns, and think critically.
• Strong Communicators: Confident in both written and verbal communication, with a customer-focused mindset.
• Organised and Resilient: Comfortable managing varied workloads in a fast-paced environment.
• Empathetic and Professional: Able to handle sensitive situations with care and discretion.
• Experience in areas such as customer service, case work or financial services may be helpful or similar qualifications or experience in law, psychology, nursing or a related field have proved successful.
• We’re looking for individuals with strong communication skills, a keen eye for detail, and a natural ability to solve problems and learn new information

The successful Trainee Claims Assessor can expect:

• Full training
• Bonus Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.

Why join us? At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

We are proud to be a Disability Confident Employer.

Company: Unum UK

At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability.

If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request.