Insurance Claims Advisor - Hybrid, Training Provided

Dynamite Recruitment; Hurn; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Hybrid after probation

Free on-site parking

Health plan and dental

Travel insurance

Gym and social facilities

Training and career progression

Job summary

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional in the United Kingdom to support customers with insurance claims. The role starts with office-based work during probation, then shifts to hybrid thereafter, with a starting salary up to £32,000 as training progresses.

The successful candidate will handle queries by phone and email, assess claims, verify cover, and gather documentation while maintaining accuracy and empathy. Training is provided to support growth.

Qualifications

• Previous customer service experience.
• Call centre/claims insurance experience is useful but not essential.
• Strong telephone and written communication skills.
• Good numerical ability and attention to detail.

Responsibilities

• Handle customer queries by phone and email.
• Assess and investigate insurance claims.
• Check policy cover and eligibility.
• Gather information and supporting documentation.
• Provide clear and helpful information to customers.
• Negotiate and settle claims where appropriate.
• Manage a high volume of work with accuracy.
• Provide a professional and empathetic service.

Skills

Customer service

Call centre experience

Communication skills

Attention to detail

Computer skills

Organizational skills

Numerical ability

Empathy

Multitasking

Job description

Dynamite Recruitment is seeking a Claims Handler/Customer Service professional in the United Kingdom to support customers with insurance claims. The role starts with office-based work during probation, then shifts to hybrid thereafter, with a starting salary up to £32,000 as training progresses.

The successful candidate will handle queries by phone and email, assess claims, verify cover, and gather documentation while maintaining accuracy and empathy. Training is provided to support growth.