Trainee Claims Assessor

Unum UK; Dorking; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Bonus

Pension scheme

Life insurance

Medical insurance

Mental health support

Electric car scheme

Job summary

Unum UK is recruiting for a Trainee Claims Assessor to support claims in a hybrid role based in Basingstoke or Dorking. Full training, ongoing support, and start dates from January are offered as part of a coordinated intake.

You will assess claims, communicate findings clearly, and work with the Claims team to manage caseloads, delivering customer-focused service. The role emphasizes empathy, analytical thinking, and a methodical approach to reasoned decision-making, with a clear career path

Qualifications

• Customer service or financial services experience preferred.
• Strong communication and attention to detail.
• Ability to learn quickly and handle sensitive information.

Responsibilities

• Assess claims using medical and policy knowledge.
• Provide empathetic updates to customers throughout the process.
• Collaborate with Claims team while managing your own caseload.
• Deliver excellent service and build relationships with clients and stakeholders.

Skills

Analytical thinking

Strong communication

Organised

Empathy

Job description

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

Job Posting End Date: October 26

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

Position: Trainee Claims Assessor

Location: Basingstoke or Dorking (with hybrid working 8 days in office per month)

What will you be doing?

Enjoy investigative work and making a difference? Join Unum as a Trainee Claims Assessor and help provide vital financial support to individuals and families when they need it most.

You will be provided with full training and ongoing support to help you succeed in the role. If you’re looking to start a meaningful career where you can make a real difference, this could be the opportunity for you.

Please note that our assessment centres for successful candidates are scheduled for November. As part of a coordinated intake, start dates will be from January.

What You’ll Be Doing

• Assessing Claims: Learn to manage and assess claims using medical and policy knowledge.
• Customer Communication: Deliver clear, empathetic updates to customers throughout the claims process.
• Team Collaboration: Work closely with colleagues across the Claims department while also managing your own caseload.
• Service Excellence: Build strong relationships with clients and stakeholders, always putting the customer first.

We’re Seeking Individuals Who Are

• Curious and Analytical: Able to investigate, spot patterns, and think critically.
• Strong Communicators: Confident in both written and verbal communication, with a customer-focused mindset.
• Organised and Resilient: Comfortable managing varied workloads in a fast-paced environment.
• Empathetic and Professional: Able to handle sensitive situations with care and discretion.

Experience in areas such as customer service, case work or financial services may be helpful or similar qualifications or experience in law, psychology, nursing or a related field have proved successful. We’re looking for individuals with strong communication skills, a keen eye for detail, and a natural ability to solve problems and learn new information

The Successful Trainee Claims Assessor Can Expect

• Full training
• Bonus
• Pension scheme
• Life, medical and income Insurance
• Access to remote GP, nutrition coaching, personal training, unlimited mental health support and medical 2nd opinion
• 27 days holiday with the option to buy and sell holiday up to 5 days (plus Bank Holidays)
• Salary sacrifice electric car scheme with free on site electric chargers.

From our experience, this position is commutable from Farnborough, down to Guildford or Horsham and across to Crawley and surrounding areas.

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

We are proud to be a Disability Confident Employer.

Company

Unum UK