Trainee Claims Advisor

Marsh; Lichfield; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Marsh Commercial in Fradley, Lichfield, is hiring a full-time Trainee Claims Adviser to join the Goods in Transit Claims Team. This hybrid role requires three days in the office weekly and offers exposure to a major client across the UK and Europe.

You will manage claims from first notification through settlement, gather evidence, and keep stakeholders updated. Previous claims experience is helpful but not essential; entry-level candidates with the right skills and attitude will be considered.

Qualifications

• Strong attention to detail with a methodical approach.
• Good planning and organisational skills.
• Ability to learn and understand new and sometimes technical information.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Confidence in asking questions and challenging information where appropriate.
• Ability to manage competing priorities.
• Positive attitude to change and continuous improvement.
• Commitment to customer service and teamwork.

Responsibilities

• Manage Goods in Transit claims from first notification through to settlement.
• Review and assess supporting evidence to determine the appropriate claims outcome.
• Interpret relevant policy terms, conditions and contractual liability.
• Communicate and negotiate with insurers, customers, suppliers and other interested parties.
• Work towards fair and cost-effective claim settlements for our client.
• Meet agreed standards for accuracy, service, productivity and client SLAs.
• Case manage claims and contribute towards resolving complex issues.
• Maintain accurate claim records and provide clear updates throughout the lifecycle.
• Contribute positively to continuous improvement within the team.

Skills

Attention to detail

Planning

Learns quickly

Analytical thinking

Communication skills

Teamwork

Customer service

Job description

Company:

Marsh Commercial

Description:

We are looking for a full-time Trainee Claims Adviser to join our growing Goods in Transit Claims Team based in Fradley, Lichfield. This is a hybrid role that has a requirement of working at least three days a week in the office.

The successful applicant will join an experienced and supportive claims team handling Goods in Transit claims for a major client across the UK and Europe.

You will manage claims from first notification through to settlement, ensuring all required information and evidence is obtained while keeping stakeholders updated throughout the process.

This role offers valuable exposure to the commercial insurance industry, the opportunity to develop specialist knowledge, and the chance to work collaboratively with an experienced team to deliver excellent service to clients and their customers.

This is a fantastic opportunity to join a leading global organisation that puts its people and clients at the heart of what it does.

Previous claims or insurance experience would be advantageous, but it is not essential. We are very happy to consider entry-level candidates who demonstrate the right skills, attitude and an interest in developing a career within insurance. Spanish-speaking skills would be advantageous but are not essential.

We will rely on you to:

• Manage Goods in Transit claims from first notification through to settlement.
• Review and assess supporting evidence to determine the appropriate claims outcome.
• Interpret relevant policy terms, conditions and contractual liability.
• Communicate and negotiate with insurers, customers, suppliers and other interested parties.
• Work towards fair and cost-effective claim settlements for our client.
• Meet agreed standards for accuracy, service, productivity and client SLAs.
• Effectively case manage claims and contribute towards resolving complex or contentious issues.
• Maintain accurate claim records and provide clear updates throughout the lifecycle of a claim.
• Contribute positively to continuous improvement within the team.

What you need to have:

• Strong attention to detail and a methodical approach.
• Good planning and organisational skills.
• The ability to learn and understand new and sometimes technical information.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Confidence in asking questions and challenging information where appropriate.
• The ability to manage competing priorities.
• A positive approach to change and continuous improvement.
• A strong commitment to customer service and teamwork.

What makes you stand out:

• CII qualifications or a willingness to study for and obtain.
• Previous claims experience
• Previous training, coaching or mentoring experience.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#Hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.