Trainee Claims Advisor — Hybrid Insurance Career Starter

Marsh; Lichfield; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Marsh Commercial in Fradley, Lichfield, is hiring a full-time Trainee Claims Adviser to join the Goods in Transit Claims Team. This hybrid role requires three days in the office weekly and offers exposure to a major client across the UK and Europe.

You will manage claims from first notification through settlement, gather evidence, and keep stakeholders updated. Previous claims experience is helpful but not essential; entry-level candidates with the right skills and attitude will be considered.

Qualifications

• Strong attention to detail with a methodical approach.
• Good planning and organisational skills.
• Ability to learn and understand new and sometimes technical information.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Confidence in asking questions and challenging information where appropriate.
• Ability to manage competing priorities.
• Positive attitude to change and continuous improvement.
• Commitment to customer service and teamwork.

Responsibilities

• Manage Goods in Transit claims from first notification through to settlement.
• Review and assess supporting evidence to determine the appropriate claims outcome.
• Interpret relevant policy terms, conditions and contractual liability.
• Communicate and negotiate with insurers, customers, suppliers and other interested parties.
• Work towards fair and cost-effective claim settlements for our client.
• Meet agreed standards for accuracy, service, productivity and client SLAs.
• Case manage claims and contribute towards resolving complex issues.
• Maintain accurate claim records and provide clear updates throughout the lifecycle.
• Contribute positively to continuous improvement within the team.

Skills

Attention to detail

Planning

Learns quickly

Analytical thinking

Communication skills

Teamwork

Customer service

Job description

Marsh Commercial in Fradley, Lichfield, is hiring a full-time Trainee Claims Adviser to join the Goods in Transit Claims Team. This hybrid role requires three days in the office weekly and offers exposure to a major client across the UK and Europe.

You will manage claims from first notification through settlement, gather evidence, and keep stakeholders updated. Previous claims experience is helpful but not essential; entry-level candidates with the right skills and attitude will be considered.