Fast Track Resolution Specialist

Marsh; Norwich; Hybrid; GBP 30,000 - 46,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Marsh in Norwich is seeking a dedicated finance support professional for a hybrid role based in Norwich. The position focuses on improving client service by early resolution of client accounting issues and supporting colleagues across London, Norwich and India in servicing a large multinational portfolio.

You will review issues, assist with MI on premium and revenue, prepare premium calculations, and work with the team to achieve goals using Workday.

Qualifications

• Solid numeracy skills with good MS Excel knowledge (formulas, pivot tables, VLOOKUP and XLOOKUP).
• Strong attention to detail with a methodical approach.
• Planning and organisational skills.
• Excellent written and verbal communication.
• Ability to work under pressure and adapt to a cyclical business.
• Quick to learn technical information.

Responsibilities

• Review and propose solutions to resolve client accounting issues escalated from Marsh Operations.
• Assist the Norwich Management team in providing MI on premium and revenue.
• Understand and ease payment situations and/or provide MI.
• Prepare premium calculations for Marsh clients.
• Set and achieve specific goals as evidenced by Workday.

Skills

Numeracy

Excel

Pivot Tables

VLOOKUP

XLOOKUP

Attention to detail

Planning

Communication

Work under pressure

Learning quickly

Job description

We are seeking a talented individual to join our business at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

This is a fantastic opportunity to provide support to existing London, Norwich and India based colleagues (including Client Executives) in servicing a large multinational, multi-product line portfolio of business.

You will be tasked with improving client service through the early resolution of client accounting issues. With offices in the United Kingdom, Ireland, Continental Europe, Asia, the Middle East, Latin America, United States and Bermuda, our Marsh teams cover a range of Insurance products across the following areas: Property, Casualty, Terrorism, North American Property, Life Sciences and Mining. To make a success of this role, you will be highly numbers and detail orientated and enjoy managing a busy and varied workload.

We will count on you to:

• Review and propose solutions to resolve client accounting issues escalated from Marsh Operations involving Marsh Technicians and Brokers as appropriate
• Assist the Norwich Management team in providing MI on premium and revenue.
• Understand & ease payment situations and/or to provide MI
• Prepare premium calculations for Marsh clients
• Set and achieve specific goals as evidenced Workday

What you need to have:

• Solid numeracy skills, together with a good working knowledge of MS Excel. You’ll be comfortable using formulas, pivot tables, vlookups and xlookups
• Strong attention to detail with a methodical and conscientious approach
• Planning and organisational skills
• Excellent written and verbal communication skills
• Ability to work under pressure
• Quick to take on-board new information, which is technical in nature.
• Ability to cope with cyclical nature of the business

What makes you stand out:

• Experience within a similar role

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.