Senior Client Advisor

Marsh; Chichester; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

Marsh Commercial in Chichester is seeking a Senior Client Advisor to join our hybrid team. You will lead the renewal process for a medium-sized book of commercial insurance and work with Client Executives on placement strategy.

This client-facing role requires building trusted relationships with clients, insurers and Marsh colleagues, handling mid-term changes, and producing accurate market presentations. Excellent training and progression are available within a global brand known for deep

Qualifications

• Proven experience leading full renewal processes for commercial insurance.
• Strong client-facing skills and credible relationships.
• Excellent organisation with ability to manage multiple priorities.
• Understanding of clients' insurance programmes and service requirements.
• Collaborative approach with client teams, placement colleagues and insurers.

Responsibilities

• Lead advisory on a medium-sized, less complex book of business.
• Support renewal and placement strategy for commercial programmes.
• Manage mid-term changes to risk and respond to client needs.
• Prepare market presentations and slips with the Placement Team.
• Use Marsh systems to negotiate renewal terms with insurers.
• Maintain strong client relationships and day-to-day service contact.
• Ensure accuracy across client deliverables and documentation.

Skills

Renewal process

Client-facing

Organisation

Collaboration

Communication

Calm under pressure

Education

Cert CII

Job description

Description:

We are seeking a talented individual to join our Marsh Commercial team at Marsh. This role will be based in Chichester. This is a hybrid role that has a requirement of working at least three days a week in the office.

We have a fantastic opportunity to join our dynamic Marsh Commercial team in Chichester as a Senior Client Advisor. This is a client-facing role, ideal for someone with proven experience supporting or leading the full renewal process across commercial insurance programmes, managing placement strategy, and delivering exceptional service to clients.

What can you expect?

• The opportunity to join a growing, highly successful team supporting a diverse portfolio of commercial clients with tailored insurance solutions
• A client-facing role where you will build trusted relationships with clients, insurers and colleagues across Marsh
• The chance to contribute to market-leading service delivery, placing clients at the centre of everything we do
• Excellent training, development and progression opportunities within a business committed to developing talent
• The opportunity to work for a respected global brand with deep market expertise and broad capability

What can you expect to do?

• Act as a lead advisory colleague on a medium-sized, less complex book of business
• Support Client Executives with renewal and placement strategy for commercial insurance programmes
• Manage mid-term changes to risk and respond to client requirements throughout the policy cycle
• Request, review and interpret underwriting information on behalf of clients
• Prepare and submit accurate market presentations and slips in consultation with Client Executives and the Placement Team
• Use Marsh’s online trading systems to collate, negotiate and evaluate renewal terms with existing and prospective insurers
• Work closely with Placement, Advisory Leaders and Client Executives to deliver the best outcomes for clients
• Produce and/or request insurer documentation and ensure accuracy across all client deliverables
• Review and comment on indemnity and insurance clauses where required
• Build and maintain strong client relationships, acting as a key day-to-day point of contact for service needs
• Maintain high standards across client delivery, including monitoring service, documentation and invoicing
• Stay close to market developments and contribute to Marsh’s collective knowledge and expertise

What we’re looking for

• Proven experience working on the full renewal process for commercial insurance programmes
• Strong client-facing experience and confidence in building credible, trusted relationships
• Excellent organisation skills and the ability to manage multiple priorities and enquiries simultaneously
• A solid understanding of clients’ businesses, their insurance programmes, business issues and service requirements
• The ability to work collaboratively with client teams, placement colleagues and insurers to deliver high-quality outcomes

What makes you stand out

• A proactive, dynamic approach with strong interpersonal and communication skills
• The ability to remain calm under pressure and work flexibly when required
• Cert CII qualified, with progress towards ACII desirable

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.