Recovery Consultant - Claims Advocacy

Marsh; Norwich; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

Marsh is seeking a talented individual to join our Reclaim team in Norwich. This hybrid role requires working in the office at least three days a week and involves recovery services across transport-related claims.

You will negotiate settlements, review documentation, and manage global claims with support and development opportunities within Marsh's Global Marine & Cargo Practice.

Qualifications

• Must have strong attention to detail and a methodical approach.
• Excellent planning and organisational skills.
• Able to quickly understand technical information.
• Analytically minded with ability to resolve complex queries.
• Excellent written and verbal communication.
• Negotiating and influencing skills.
• Good numeracy and data handling.

Responsibilities

• Negotiate settlements with insurers or third parties for clients.
• Review claim documentation and third-party contracts to achieve best settlements.
• Meet service levels and client SLA targets.
• Manage and case manage claims and recoveries for global clients.
• Build relationships with colleagues, clients, insurers and third parties.
• Use internal systems to record and update information.
• Prioritise workload to meet deadlines and SLA commitments.

Skills

Attention to detail

Planning & organisation

Analytical mindset

Written & verbal communication

Negotiation & influencing

Numeracy

Adaptability & improvement

Education

Cert CII

Job description

Company:

Marsh

Description:

We are seeking a talented individual to join our Reclaim team who are Marsh’s in-house claims and recovery department, part of our Global Marine & Cargo Practice at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.

Reclaim is a provider of recovery services and specialises in all areas of transportation related claims including ocean, air, storage, road, and rail. Marsh’s Global Marine & Cargo Practice is a leading broker and adviser to the maritime and logistics industries on risk and insurance issues.

This is a fantastic opportunity for a talented individual to make the move into a specialised and highly interesting claims area, where excellent support and development will be provided.

We will count on you to:

• Negotiate with Insurers/3rd parties to achieve the most beneficial, cost effective settlement for the Client
• Review and interpret claim documentation / 3rd party contracts to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA’s and BSC targets
• Handle and case manage claims/recoveries and contribute to the satisfactory resolution of complex and/or contentious issues
• Manage claims/recoveries for global clients.
• Build and maintain strong working relationships with colleagues, clients, insurers and third parties.
• Use internal systems to record and update information.
• Manage and prioritise your own workload in order to meet deadlines and maintain Service Level Agreements (SLA’s).

What you need to have:

• Strong attention to detail with a methodical and conscientious approach.
• Solid planning and organisational skills.
• Quick to take on-board new information which is technical in nature.
• Analytically minded with the ability to resolve complex queries.
• Excellent written and verbal communication skills.
• Negotiating and Influencing skills.
• Good numeracy skills.
• Able to promote continuous improvement and respond positively to change.

What makes you stand out?

• Demonstrable Claims handling experience
• Previous Cargo claims or 3rd party Recoveries experience
• Cert CII

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.