Trainee Claims Advisor

Arc Legal Group; Colchester; Hybrid; GBP 21,000 - 29,000; Full time

Job summary

Arc Legal, a specialist provider of ancillary insurance products and part of the ANV group, is seeking Trainee Claims Advisors for our Colchester office on a hybrid basis.

You’ll assess and progress legal expenses claims, review policy coverage, liaise with solicitors, and provide clear updates by phone or email.

We welcome graduates or those with claims, insurance or customer service experience who have strong communication skills and resilience.

Qualifications

• Recent graduates or those in trainee/junior roles are welcome.
• Experience in claims, insurance or customer service is valued.
• Strong communication and resilience required.

Responsibilities

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive updates by phone and email
• Managing and progressing own caseload
• Ensuring claims are handled efficiently and fairly

Skills

Communication skills

Resilience

Education

Law degree or related degree

Job description

We are Arc Legal and we’re a specialist provider of ancillary insurance products. Part of the global ANV group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service.

We are looking for a Trainee Claims Advisors to join our team, based out of our Colchester office on a hybrid basis.

You’ll be responsible for assessing and progressing legal expenses claims while supporting customers throughout the process. This includes:

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive customer updates by phone and email
• Managing and progressing your own caseload
• Ensuring claims are handled efficiently and fairly

Whether you're a recent graduate (law degree or otherwise), currently in a trainee or junior role, or have experience in claims, insurance, or customer service, if you bring strong communication skills and resilience, we’d love to hear from you.