Hybrid Claims Advisor — Legal Expenses

Arc Legal Group; Cardiff; Hybrid; GBP 25,000 - 32,000; Full time

Job summary

Arc Legal Group in Cardiff is seeking a Claims Advisor to join our hybrid team. You will assess and progress legal expenses claims while supporting customers through the process.

Responsibilities include reviewing new claims, determining policy coverage, liaising with solicitors, and providing clear updates by phone and email while managing your own caseload.

Flexibility and strong communication are essential to deliver efficient, fair outcomes for clients.

Responsibilities

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive customer updates by phone and email
• Managing and progressing your own caseload
• Ensuring claims are handled efficiently and fairly

Job description

Arc Legal Group in Cardiff is seeking a Claims Advisor to join our hybrid team. You will assess and progress legal expenses claims while supporting customers through the process.

Responsibilities include reviewing new claims, determining policy coverage, liaising with solicitors, and providing clear updates by phone and email while managing your own caseload.

Flexibility and strong communication are essential to deliver efficient, fair outcomes for clients.