Claims Team Leader

ARAG plc; West of England; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

26 days holiday

Pension scheme

5 additional days of leave

Employee Reward Programme

Career progression opportunities

Sports & Social club

Group Income Protection

Group Legal Protection

European Motor Assistance

Home Emergency Assistance

Health Cash plan

Cycle to work

Job summary

ARAG UK in Bristol is seeking a proactive Claims Team Leader to oversee daily operations of the Claims Team and deliver excellent customer service. You will guide the team to manage legal expenses claims, drive performance and meet SLAs while supporting ongoing process improvements.

The role emphasises leadership, teamwork, and hands-on involvement in performance management, with training provided to assist career progression in a dynamic insurance environment.

Qualifications

• Proven experience leading a claims or service team.
• Strong communication and coaching capabilities.
• Ability to drive process improvements and performance.

Responsibilities

• Oversee day-to-day claims team operations and performance.
• Coach, develop and motivate team members to meet targets and SLAs.
• Collaborate with Customer Experience and Insights teams to improve service quality.

Skills

Team leadership

People management

Customer focus

Communication skills

Job description

ARAG UK, a market-leading insurance and legal services provider, has an exciting new opportunity for a Claims Team Leader to oversee the day to day operational performance of our Claims Team, based in our office in Central Bristol. Ensuring the customer is at the heart of what we do, you will assist the team to provide a legal expenses claims handling service. This is a great opportunity to demonstrate your leadership skills, supporting and developing your team to progress and develop their careers but also to achieve targets, SLAs and deliver against initiatives. You'll work with your team and other areas of the business (for example, the Customer Experience and Insights Team) to support our Claims Handlers to excel in their role, ensuring excellent customer service and proactive, early resolution of complaints. This is a varied and interesting role, where you will enjoy responsibility for leading a team and also having the opportunity to showcase your technical knowledge as a reference point, so the ideal candidate will have experience in a Legal Expenses Insurance or General Insurance environment, but full training and support will be given. Most important is an ability to manage a workload, inspire confidence in your team and be proactive in sharing ideas and contribute to process improvements.

We'd like to hear from candidates who have knowledge of managing, or developing teams and who can be proactive in initiating and managing change. You'll have access to a wide array of management information and data including customer service feedback which will help you to drive change and continuous improvement for the business. As a Claims Team Leader you will have the opportunity to work with a variety of people at varying levels across the business. Excellent communication skills and an ability to motivate your team is therefore an important part of this role.

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It's our founding principle to enable everybody, not just those who can afford it, to assert their legal rights. Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas. We have always been aware that it's the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we're committed to creating a great place to work for our employees. We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career. By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do. If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.

We offer a range of excellent benefits designed to support you and your lifestyle including:

• 26 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK