Paralegal - legal Advice

Das Group; Bedwas; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

26 days holiday

Company pension (up to 10%)

MyDay (1 discretionary day)

Employee discounts hub

Salary sacrifice benefits

Health and life protection

Job summary

ARAG is seeking a Legal Advice Paralegal in Bristol to deliver professional legal advice to commercial and personal customers. You will establish facts, advise on applicable law, and present options with funding considerations where relevant.

The role requires a Law degree with post-graduate qualifications and strong communication skills. You will handle diverse legal topics, work within a supportive team, and progress through a structured training program in a hybrid work model.

Qualifications

• Law graduate with a genuine passion for delivering high-quality legal advice.
• Post-graduate legal qualification and/or relevant legal work experience.
• Strong written and verbal communication; ability to explain complex legal concepts clearly.

Responsibilities

• Provide professional legal advice to commercial and personal customers.
• Assess customer issues, explain applicable law, and outline options and next steps.
• Ensure compliance with SRA regulations and regulatory obligations.
• Maintain excellent customer experience and manage expectations.

Skills

Legal research

Customer service

Communication skills

Team collaboration

Problem solving

Education

Law graduate (essential)

Post-graduate legal qualification

LPC / BVC / LLB

Tools

Microsoft Office

Job description

These are exciting times at ARAG, as we’ve been through a period of positive business change and sustained growth across our Legal Advice teams. As a result, we now have Legal Advice Paralegal opportunities available in our Bristol office.

As a Legal Advice Paralegal, you’ll be responsible for providing a professional Legal Advice service to both our commercial and personal customers. You will be handling queries from customers on a range of legal areas by establishing the facts of the customers’ legal issues, providing advice on the applicable law and setting out the legal and / or practical options available to the customer, whilst reviewing sources of funding and alternative resolution solutions.

Key responsibilities will include:

• Managing the customer experience in an efficient and professional way, ensuring that customer engagement is maintained, expectations are managed, and service levels are met/exceeded.
• Ensuring customers are aware of any funding opportunities / benefits that may be available to them through their Legal Expenses Insurance product / private funding.
• Communicating to customers in a clear, concise and honest manner whilst ensuring that you remain sensitive and empathic to our customers’ and business partners’ needs.
• Understanding and complying with the Solicitors Regulation Authority (SRA) regulations and statutory obligations.
• Keeping abreast of any regulatory changes or legal updates that may be relevant to the Legal Advice Service.

In this role you will get exposure to (and be trained on) many different areas of Law, which makes this an interesting and varied, customer-facing role, and one that will really develop and hone your legal knowledge and expertise.

This is a fantastic opportunity for you, as an ambitious and customer-focused Law Graduate, to embark on your Legal career with a growing, market-leading financial services organisation who can offer you full training, a generous benefits package, genuine work-life balance, ongoing support and career development & progression.

You will be a highly motivated Law Graduate i.e. Legal Executive, LPC / BVC / LLB with a genuine passion for going the extra mile to ensure excellent customer outcomes. Ideally, you will also have a post-graduate legal qualification and/or some relevant legal work experience. As this an advice-based role, it is key that that you can demonstrate exceptional communication skills, both written and verbal. You will also be able to proactively identify both customers' issues and potential solutions, whilst taking ownership of and following the correct processes, presenting legal advice and decisions in a precise, understandable and empathetic manner.

Key candidate requirements:

• Law Graduate i.e. Legal Executive, LPC / BVC / LLB (essential).
• Post-graduate legal qualification(s) and / or some relevant legal work experience.
• Sound practical knowledge of areas of law such as Employment, Property, Consumer Law, as well as the ability to learn and advise on other legal issues affecting customers, such as Family, Wills & Probate, Landlord & Tenant and Commercial Law.
• Exceptional telephone manner and can demonstrate honesty, empathy and sensitivity when dealing with our customers.
• Ability to work well as part of a team with a collaborative, customer-focused approach.
• Strong negotiation skills, analytical, methodical and proactive approach to problem solving.
• Whilst extremely rewarding, due to the nature of our customers' concerns this role can occasionally be quite sensitive and challenging, and you should therefore be resilient and motivated to provide a high-quality performance, in what can be a busy, fast paced environment.

Additional information:

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. Our staff are at the heart of everything we do, and we encourage our people to work flexibly and achieve a work-life balance that works for them.

This will be a hybrid role (after your initial training period is complete) and we can offer you generous remuneration and an attractive benefits package that includes:

• 26 days holiday + bank holidays+ "MyDay" (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employeesEuropean Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK