Contact Centre Advisor

ARAG; West of England; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

26 days holiday + bank holidays

'MyDay' discretionary day

Contributory pension up to 10%

Buy up to 5 days of annual leave

Employee Reward and Incentive Scheme

Career progression opportunities

Sports and Social club discounts

Group Income Protection

Group Legal Protection

European Motor Assistance & Home Emerg

Health Cash plan

Cycle to work scheme

Employee discounts hub

Job summary

ARAG UK Group is expanding and is seeking a Contact Centre Advisor to join our customer-focused team in Bristol. You will be the first point of contact for policyholders and business partners, handling calls and emails with empathy and professionalism.

You’ll receive a structured training programme, ongoing coaching and support to build a long-term career within ARAG, with excellent benefits and a strong focus on delivering positive customer outcomes.

Qualifications

• Excellent communication and active listening skills.
• Strong attention to detail and accuracy.
• Confident using computer systems in a fast-paced environment.
• Motivated to develop new skills.

Responsibilities

• In this telephone-based role, you will be a first point of contact for policyholders and business partners, managing calls and emails with empathy, clarity and professionalism.
• Provide guidance, reassurance and accurate information, while working with colleagues across claims, law and legal advice teams.
• Contribute to the smooth running of our claims and legal services.

Job description

ARAG UK Group is expanding and is seeking a Contact Centre Advisor to join our customer‑focused team, supporting our commitment to access to justice.

Based in our Bristol office, just a short walk from Cabot Circus with excellent transport links, you will be working from bright, modern offices alongside experienced and supportive colleagues. This is a fantastic opportunity to build a career with a leading provider of insurance and legal services.

In this telephone‑based role, you will be a first point of contact for policyholders and business partners, managing calls and emails with empathy, clarity and professionalism.

You will provide guidance, reassurance and accurate information, while working closely with colleagues across our claims, law and legal advice teams to support positive customer outcomes.

This role plays a vital part in the smooth running of our claims and legal services.

We are looking for someone who enjoys helping people, takes pride in delivering great customer service and is keen to develop new skills.

From day one, you’ll be supported with a structured training programme, ongoing coaching and support to build a long‑term career within ARAG.

We're looking for someone who is keen to build a career in a customer‑focused environment and is motivated by delivering positive outcomes for customers. You will demonstrate excellent communication skills, with a clear and confident telephone manner and strong active listening ability.You will be comfortable communicating at all levels, building effective relationships with customers, business partners and colleagues, while working collaboratively as part of a team and confidently on your own when required. This role would suit someone who can demonstrate the above as well as the following:

• Excellent communication and active listening skills, with the ability to engage confidently and professionally
• Strong attention to detail and accuracy, ensuring information is captured and recorded correctly
• Confident using computer systems and programmes in a fast‑paced environment
• Committed to delivering high‑quality service and achieving positive outcomes for our customers

We offer a range of excellent benefits designed to support you and your lifestyle including:

• 26 days holiday + bank holidays+ 'MyDay' (1 day to take at your discretion during the year)
• Contributory company pension scheme (up to 10% employer match)
• Opportunity to buy up to 5 days of annual leave every year
• Employee Reward and Incentive Scheme
• Progressive career pathway and development opportunities
• The option to join our Sports and Social club which organises discounted events such as theatre visits, sporting events and shopping trips
• Group Income Protection for all employees
• Group Legal Protection for all employees
• European Motor Assistance and Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK