Trainee Case Handler

Gallagher Bassett; Sidcup; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development opportunities

People-first culture

Global reach with local impact

Job summary

Gallagher Bassett is hiring for an entry-level Claims Adjuster to join our Marine Casualty team in a hybrid role. You will support shipping-related claims, prepare invoices and reports, manage cases, and liaise with solicitors and clients.

Full training provided to develop expertise and build a long-term career in insurance. You’ll work Monday to Friday, 8:30am–4:00pm, with hybrid arrangements after probation.

Qualifications

• Strong written and verbal communication skills.
• Comfortable communicating by telephone and email.
• Good attention to detail and organisational skills.
• Strong analytical and problem solving abilities.
• Competent IT skills, including Microsoft Office.
• Positive attitude and willingness to learn.
• Keen to build a long term career and progress within the business.
• Experience gained within customer service, administration, retail or hospitality would be beneficial but is not essential.

Responsibilities

• Preparing invoices, reports and claim related documentation.
• Managing cases and ensuring key deadlines are met.
• Maintaining accurate records and updating internal systems.
• Liaising with clients, solicitors and other third parties when required.
• Responding to enquiries via telephone and email.
• Supporting the handling of shipping related claims and incidents.
• Gathering information and assisting with investigations.
• Providing administrative support to the wider team.
• Ensuring work is completed accurately and in line with company procedures.

Skills

Strong communication

Telephone & email

Attention to detail

Analytical skills

Microsoft Office

Willing to learn

Long-term career mindset

Customer service experience beneficial

Tools

Microsoft Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Want to build a career in insurance? Join WK Webster's Marine Casualty team as a Claims Adjuster and take the first step into a specialist area of the industry. This is an entry level opportunity with full training provided, making it ideal for someone looking to learn, develop and build a long term career.

Working hours are Monday to Friday, 8:30am - 4:00pm. Hybrid working available following probation, with 3 days in the office and 2 days working from home.

You’ll support the handling of shipping related claims and incidents, preparing reports and invoices, managing cases, maintaining accurate records and liaising with solicitors and other stakeholders when required.

We're looking for someone with strong communication, written and analytical skills who is eager to learn and progress. No previous insurance experience is required, just the motivation to develop your skills and build a successful career within the industry.

How You'll Make An Impact

• Preparing invoices, reports and claim related documentation
• Managing cases and ensuring key deadlines are met
• Maintaining accurate records and updating internal systems
• Liaising with clients, solicitors and other third parties when required
• Responding to enquiries via telephone and email
• Supporting the handling of shipping related claims and incidents
• Gathering information and assisting with investigations
• Providing administrative support to the wider team
• Ensuring work is completed accurately and in line with company procedures

About You

• Strong written and verbal communication skills
• Comfortable communicating by telephone and email
• Good attention to detail and organisational skills
• Strong analytical and problem solving abilities
• Competent IT skills, including Microsoft Office
• Positive attitude and willingness to learn
• Keen to build a long term career and progress within the business
• Experience gained within customer service, administration, retail or hospitality would be beneficial but is not essential

Compensation And Benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities.

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)