Trainee Case Handler

Arthur J. Gallagher & Co. (AJG); Sidcup; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Bassett in the UK is hiring an entry-level Claims Adjuster for our Marine Casualty team. You'll learn quickly, handle shipping-related claims, prepare reports, invoices, and manage case records with support from senior colleagues.

Working hours are Monday to Friday, 8:30am–4:00pm with hybrid work after probation (3 days in the office, 2 from home). Strong communication, attention to detail, and a willingness to learn are essential as you build a long-term career.

Qualifications

• Strong written and verbal communication skills.
• Good attention to detail and organisational skills.
• Strong analytical and problem solving abilities.
• Competent IT skills, including Microsoft Office.
• Positive attitude and willingness to learn.
• Experience in customer service, administration, retail or hospitality would be beneficial but not essential.

Responsibilities

• Preparing invoices, reports and claim related documentation.
• Managing cases and ensuring key deadlines are met.
• Maintaining accurate records and updating internal systems.
• Liaising with clients, solicitors and other third parties when required.
• Responding to enquiries via telephone and email.
• Supporting the handling of shipping related claims and incidents.
• Gathering information and assisting with investigations.
• Providing administrative support to the wider team.
• Ensuring work is completed accurately and in line with company procedures.

Skills

Strong communication

Written communication

Verbal communication

Attention to detail

Analytical thinking

Problem solving

IT skills

Tools

Microsoft Office

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it's our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people's lives. It takes empathy, precision, and a strong sense of partnership—and that's exactly what you'll find here. We're a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you'll play a vital role in helping businesses and individuals move forward with confidence. Here, you'll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you're here, you're part of something bigger. You're part of a team that shows up, stands together, and leads with purpose.

Overview

Want to build a career in insurance? Join WK Webster's Marine Casualty team as a Claims Adjuster and take the first step into a specialist area of the industry. This is an entry level opportunity with full training provided, making it ideal for someone looking to learn, develop and build a long term career.

Working hours are Monday to Friday, 8:30am - 4:00pm. Hybrid working available following probation, with 3 days in the office and 2 days working from home.

You'll support the handling of shipping related claims and incidents, preparing reports and invoices, managing cases, maintaining accurate records and liaising with solicitors and other stakeholders when required.

We're looking for someone with strong communication, written and analytical skills who is eager to learn and progress. No previous insurance experience is required, just the motivation to develop your skills and build a successful career within the industry.

How you'll make an impact

• Preparing invoices, reports and claim related documentation
• Managing cases and ensuring key deadlines are met
• Maintaining accurate records and updating internal systems
• Liaising with clients, solicitors and other third parties when required
• Responding to enquiries via telephone and email
• Supporting the handling of shipping related claims and incidents
• Gathering information and assisting with investigations
• Providing administrative support to the wider team
• Ensuring work is completed accurately and in line with company procedures

About You

• Strong written and verbal communication skills
• Comfortable communicating by telephone and email
• Good attention to detail and organisational skills
• Strong analytical and problem solving abilities
• Competent IT skills, including Microsoft Office
• Positive attitude and willingness to learn
• Keen to build a long term career and progress within the business
• Experience gained within customer service, administration, retail or hospitality would be beneficial but is not essential

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you're in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)