Technical Claims Handler

Arthur J. Gallagher & Co. (AJG); Blisworth; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Minimum of 25 days holiday

Defined contribution pension scheme

Life insurance

Income protection

Health cash plan or private medical insurance

Three fully paid volunteering days

Employee Stock Purchase plan

Discounted gym membership

Season ticket loan

Job summary

Arthur J. Gallagher & Co. (AJG) is seeking a Defence Claims Handler in Blisworth, England. The role involves managing a caseload of defence claims while providing excellent service to clients. Duties include negotiating with insurers, maintaining compliance, and ensuring efficient claim resolution. Successful candidates will be confident decision-makers, detail-oriented, and able to work independently and collaboratively. Post-probation, there’s flexibility for remote work twice a week and support for career development through professional qualifications.

Qualifications

• Experience in managing defence claims is preferred.
• Excellent communication skills required, both verbally and in writing.
• Ability to work in a fast-paced environment is a must.

Responsibilities

• Manage your own caseload of defence claims.
• Use a case management system to resolve claims quickly.
• Communicate with third parties and insurers to determine liability.

Skills

Quick to learn and confident in making decisions

Negotiation and influencing

Detail-oriented

Ability to work independently and in a team

Knowledge of the Highway Code

Education

Eligible to work in the UK

Job description

Introduction

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership — that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.

Overview

Are you passionate about helping people and delivering great customer service? At Strata Solicitors, part of Gallagher, we’re looking for someone to join our team as a Defence Claims Handler. You’ll manage claims efficiently, provide excellent service to our clients, and work in a supportive environment. After your probation period you’ll have the flexibility to work from home two days a week.

We’ll also support your career growth by contributing to your Chartered Institute of Insurance (CII) or professional legal qualification.

How you'll make an impact

• Take charge of your own caseload of defence claims.
• Use our case management system to resolve claims quickly and fairly.
• Communicate with third parties and insurers to determine liability for road traffic accidents and secure the best outcomes for our clients.
• Respond to enquiries promptly and clearly, whether by phone or in writing.
• Build strong relationships with clients, keep accurate records, and ensure compliance with regulations.
• When necessary, consider litigation to avoid delays and act in the best interests of our clients.

About You

• Quick to learn and confident in making decisions.
• Comfortable negotiating and influencing others, whether over the phone or in writing.
• Enjoy working both independently and as part of a team.
• Detail-oriented and thrive in a fast-paced environment.
• Take pride in your work and approach challenges with a positive, can-do attitude.
• Knowledge of the Highway Code would be a bonus, but it’s not essential.
• Eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get; depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to buy extra days.
• Defined contribution pension scheme, with Gallagher also contributing.
• Life insurance paying 4x your basic annual salary, with the option to top up to 10x.
• Income protection covering up to 50% of your annual income, with options to top up.
• Health cash plan or private medical insurance.

Other benefits include:

• Three fully paid volunteering days per year.
• Employee Stock Purchase plan, offering company shares at a discount.
• Share incentive plan, HMRC approved, tax effective, stock purchase plan.
• Critical illness cover.
• Discounted gym membership, with access to over 3000 gyms nationally.
• Season ticket loan.
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase.
• Emergency back‑up family care.
• And many more...

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident & Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long‑term health conditions or disabilities.

We understand that applicants may have disabilities, and if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help; however, we can only do this if you let us know.

If you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion or belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, colour, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (including transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.