Train Manager- Manchester Piccadilly

XC Trains Limited; Manchester; On-site; GBP 35,000 - 41,000; Full time

Benefits offered by this job

Free uniform

Pension scheme

Free unlimited train travel

Job summary

CrossCountry is recruiting a Train Manager to join the team at Manchester Piccadilly in January 2027. You will work onboard Voyager trains, helping to transport passengers across the UK, delivering excellent customer service and ensuring safe journeys.

You will check and sell tickets on board, advise customers on their journeys, and manage unexpected situations with calm confidence. The role requires shift work, some weekends, and being within an hour’s commute of Manchester.

Qualifications

• Live within 1 hour's commute of Manchester Piccadilly.
• Must be able to travel at unsocial hours due to shift work.
• Successful applicants require a safety critical medical and a DBS check.
• This is not a 9-to-5 role; shift work and weekend work are expected.

Responsibilities

• You will check and sell tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
• Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way.
• You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty.
• You’ll get to work as a team with your On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry.
• Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
• Your initial 10-week training course will take place in Derby where you will be trained on all aspects of the role.

Skills

Live within 1 hour commute

Shift work

Safety medical clearance

DBS check

Weekend flexibility

Job description

New Year- New Start!! It might only be October, but are you thinking about a career change for 2027 ?? If so, this could be just for you! We are recruiting for a Train Manager to join CrossCountry at Manchester Piccadilly in January 2027.

Would you like to work onboard our Voyager trains, travelling at up to 125mph, helping to transport people across the UK? Would you like a role where no two days are the same and you meet different people every day? Are you passionate about delivering excellent Customer Service? Are you focused on delivering a safe train journey for all our customers and your colleagues? If you answered ‘Yes’ to the above, then you could be just the person we are looking for so apply to be a Train Manager with CrossCountry at Manchester.

Benefits and Salary

• free unlimited train travel on our services across our extensive rail network
• discounted train travel on other train companies
• entry into a pension scheme
• a free uniform
• excellent holiday entitlement
• a salary of £35,371pa during your training, rising to £41,292pa upon completion of training

Average hours are 35 per week.

Train Managers are the face of CrossCountry, so you’ll make sure that every journey is a great one for our customers.

Key Responsibilities

• You will be responsible for checking and selling tickets on board our services, advising customers about their journey by communicating individually & in groups and always being aware of their individual needs.
• Not every day runs smoothly on the Railway, and you could face many different challenges as a Train Manager, so you need to be able to deal with the unexpected in a calm but confident way.
• You will ensure the train environment is comfortable by fixing and reporting defective equipment and managing luggage issues so be prepared to get your hands dirty.
• You’ll get to work as a team with your fantastic On-Board colleagues to ensure that our customers have a memorable experience every time they travel with CrossCountry.
• Safety is always vitally important, we will train you on all procedures, rules and regulations so that you are prepared to take the lead should any critical situation demand it.
• Your initial 10-week training course will take place in Derby where you will be trained on all aspects of the role.

Required Qualifications

• You must live within 1 hour’s commute of Manchester Piccadilly.
• You must be able to travel at unsocial hours reliably due to shiftwork.
• Successful applicants will require a safety critical medical and a DBS check.
• This is not a 9-to-5 role so look away now if you don’t like working shifts or some weekends, but that means you’ll get time off in the week.

We acknowledge the importance of our people's diverse experiences, talents and cultures.

Embracing diversity and creating inclusion is a key component of our talent strategy.

The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Close date for applications is Friday 30th October 2026.