Trading Tech TAM: Customer Readiness & Connectivity Expert

London Stock Exchange; Greater London; Sur place; GBP 65 000 - 85 000; Plein temps

Résumé du poste

London Stock Exchange is seeking a Technical Account Manager to be the main technical point of contact for customers, guiding onboarding, certification, connectivity and readiness while ensuring adoption. You will build relationships with member firms and data vendors, coordinating cross-functional teams to deliver an outstanding customer experience across project lifecycles.

This role develops specialist expertise in financial markets and trading technologies and requires strong communication

Qualifications

• Ability to coordinate onboarding, certification and readiness activities.
• Strong communication with customers and internal teams.
• Experience guiding customers through market, product and system changes.
• Structured approach to investigating issues and delivering solutions.

Responsabilités

• Coordinate onboarding, connectivity testing and readiness activities with customers.
• Provide functional and technical guidance across cross-functional teams.
• Maintain customer communications and readiness documentation.
• Gather and communicate service usage metrics and performance data.

Connaissances

Customer-facing communication

Technical communication

Problem solving

Formation

Degree in IT/Business/Engineering

Outils

FIX Protocol

Description du poste

London Stock Exchange is seeking a Technical Account Manager to be the main technical point of contact for customers, guiding onboarding, certification, connectivity and readiness while ensuring adoption. You will build relationships with member firms and data vendors, coordinating cross-functional teams to deliver an outstanding customer experience across project lifecycles.

This role develops specialist expertise in financial markets and trading technologies and requires strong communication