FX Technical Onboarding Lead: API Certification & Automation

London Stock Exchange Group; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare

Retirement planning

Paid volunteering days

Wellbeing initiatives

Job summary

London Stock Exchange Group in London is seeking an experienced Client Technical Services professional to drive FX onboarding. You will configure technical user settings, coordinate network enablements, and certify FX APIs for FXall, Price Stream and Matching.

You will automate manual processes, manage participant data, and work closely with Sales, Product, and Support teams to deliver accurate onboarding and certification outcomes.

Qualifications

• Degree or equivalent experience level.
• Proven Customer Service skills and experience.
• Good communication and problem-solving skills.
• Understanding or working experience with FIX messaging protocol.
• Exposure to or experience with certification/conformance trading software testing.
• Worked in a professional and customer-focused environment where detailed process/procedures are followed.
• FX market experience, understanding of FX products and order behaviours.
• Strong standout colleague with ability to work in a fast-paced environment and under pressure.
• Experience/exposure to Python/SQL/Java or any other language useful for scripting and automation.
• Flexible to work within EMEA time zones until 18:00 GMT.
• Helpful Sophisticated knowledge of MS Platforms with exposure to process automation.
• Familiarity with networking protocols, VPN, Extranet connectivity, understanding of TCP/IP concepts.
• Exposure to trading platforms especially FXall/FX Matching is an advantage.

Responsibilities

• Collaborate with internal stakeholders.
• Resolve client queries, raise high-impact risks, and build internal relationships and networks with critical teams.
• Keep up to date with changes to products and services to maintain quality of service.
• Onboard new customer (buy-side) and new provider (sell-side) clients to FXall.
• Build, develop and maintain automated solutions to manual processes, such as certification of FIX APIs.
• Onboard market makers to FXall FIX APIs.
• Certify customer FIX messages against internal LSEG FX FIX specifications.
• Onboard customers to FXI and handle their participant data.
• Liaise with clients and internal groups to handle Price Stream Entitlement requests.
• Work closely with many internal teams including Sales and Account Management, Support teams, Dev teams, Professional Services, Product teams, Global Regulatory and Business Ops.
• Gain and improve understanding of the wider business areas to develop cross-divisional relationships and improve process efficiency.
• Build specialist knowledge to analyse sophisticated data and determine and implement resolutions to operational risks in an accurate and timely manner, calling out operational risks where expertise is required.

Skills

Customer service

Communication

Problem solving

FIX messaging protocol

FX market experience

Automation scripting

Analytical thinking

Work under pressure

Education

Degree or equivalent experience level

Tools

Python

SQL

Java

Job description

London Stock Exchange Group in London is seeking an experienced Client Technical Services professional to drive FX onboarding. You will configure technical user settings, coordinate network enablements, and certify FX APIs for FXall, Price Stream and Matching.

You will automate manual processes, manage participant data, and work closely with Sales, Product, and Support teams to deliver accurate onboarding and certification outcomes.