Trading Application Support Engineer

CMC Singapore; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

CMC Markets in London is seeking an experienced Trading Application Support Analyst for a 12‑month FTC. You’ll join the IT Production team, providing hands‑on 1st/2nd line support for trading platforms across web, mobile and API channels.

You’ll operate in a truly global, follow‑the‑sun environment, monitoring systems with Nagios/Splunk/AppDynamics/Geneos, diagnosing issues, and collaborating with multi‑disciplinary teams to keep platforms stable and high‑performing.

Qualifications

• 5+ years of experience in an IT or application support environment.
• 2+ years of experience working with Red Hat Linux (or other Unix variants), including scripting.
• 2+ years’ experience supporting applications such as Java, .NET, Apache or IIS.

Responsibilities

• Provide 1st and 2nd line application support for CMC Markets’ trading platforms.
• Ensure maximum availability and performance with a follow‑the‑sun model.
• Monitor live systems using monitoring tools (Nagios, Splunk, AppDynamics, Geneos).
• Respond to alerts and incidents across production and non‑production environments.
• Diagnose issues, implement fixes, and escalate to development teams when required.
• Collaborate with global teams across Development, Infrastructure, DBA, Security and third‑party vendors.
• Support releases, deployments and change activities per defined processes.
• Contribute to improvements in monitoring, automation, documentation and support processes.
• Participate in DR and BCP testing and rotational weekend on‑call shift.

Skills

IT support experience

Unix scripting

Java

.NET

Apache/IIS

Tools

Nagios

Splunk

AppDynamics

Geneos

Bespoke monitoring platforms

Job description

We’re looking for an experienced Trading Application Support Analyst on a 12month FTC to join our IT Production team in London. You’ll work in a truly global, follow‑the‑sun environment, supporting mission‑critical trading applications used across web, mobile and API channels. This is a hands‑on, high‑impact role for someone who enjoys problem‑solving, working at pace and collaborating with teams across the business.

CMC Markets is a global leader in online trading, trusted by clients worldwide for our award‑winning platforms, cutting‑edge technology and market expertise. Behind every trade is a highly skilled technology team ensuring our platforms remain stable, performant and available around the clock.

What you’ll be doing

• Providing 1st and 2nd line application support for CMC Markets’ trading platforms
• Ensuring maximum availability and performance using a follow‑the‑sun support model
• Monitoring live systems using tools such as Nagios, Splunk, AppDynamics, Geneos and bespoke platforms
• Responding to alerts and incidents across production and non‑production environments
• Diagnosing issues, implementing fixes where appropriate and escalating to development teams when required
• Working closely with global teams including Development, Infrastructure, DBA, Security, Business Operations and third‑party vendors
• Supporting releases, deployments and change activities in line with agreed processes
• Contributing to improvements in monitoring, automation, documentation and support processes
• Participating in DR and BCP testing
• Taking part in a rotational shift pattern, including some weekend on‑call support

Essential

• A proactive, self‑motivated mindset with a genuine passion for technology
• 5+ years’ experience in an IT or application support environment
• 2+ years’ experience working with Red Hat Linux (or other Unix variants), including scripting
• 2+ years’ experience supporting applications such as Java, .NET, Apache or IIS

Desirable

• Experience within the financial services or trading environment
• Knowledge of Windows Server
• Familiarity with ITIL frameworks
• Exposure to market data and the FIX protocol

What you’ll get in return

• The opportunity to support high‑volume, real‑time trading systems used globally
• Exposure to modern monitoring and support tooling in a complex technical estate
• A collaborative, international team culture across London and Sydney
• Ongoing learning, development and career progression opportunities
• A role where your work has a direct impact on platform reliability and client experience

CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

Founded in 1989 with a vision to make financial markets more accessible, CMC Markets has grown into a FTSE 250 global multi‑asset financial services firm, serving retail, professional and institutional clients worldwide. As our business has evolved, so have our capabilities. Alongside our direct‑to‑consumer offering, we provide technology and execution services to major banks and financial institutions, enabling our partners to access new markets and serve their clients through CMC's technology. We continue to invest in the future of financial services, expanding our multi‑asset capabilities, scaling our global partnerships and developing new technologies that will shape how people access and interact with financial markets. Our people are central to this continued growth. As CMC enters its next phase, we're investing in the talent and ideas that will help us innovate, scale and deliver for our clients and partners.