Trade Sales & Service Advisor

Workforce Recruitment and Training; Cheltenham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Workforce Recruitment and Training in Cheltenham is recruiting a Trade Sales Advisor to join a busy merchant business. The role suits someone with trade sales, merchanting, plumbing and heating experience, who enjoys helping customers and building relationships.

You will handle inquiries, prepare quotations, process orders and support the trade counter, contributing to sales growth and customer satisfaction in a dynamic branch environment.

Qualifications

• Experience in trade sales and merchanting environments.
• Plumbing/heating product knowledge or related trade sector experience.
• Strong customer service and relationship-building skills.

Responsibilities

• Deal with trade customers face-to-face and over the phone.
• Build and maintain relationships with existing customers.
• Provide product advice and recommend suitable products/solutions.

Skills

Trade sales

Merchanting

Plumbing & heating

Trade counter

Customer service

Quotations

Order processing

Sales development

Job description

Monday?Friday: 8:00am?5:00pm | 1 in 2 Saturdays

From £27,500 per annum

Ready for Your Next Move in Trade Sales?

We're recruiting a Trade Sales Advisor to join a well-established and busy merchant business in Cheltenham.

This is a great opportunity for someone with experience in trade sales, merchanting, plumbing and heating or trade counter environments who enjoys dealing with customers, providing product advice and building strong relationships with trade professionals.

You'll be joining a busy branch environment where you'll handle customer enquiries, prepare quotations, process orders and identify opportunities to increase sales. You'll also support the trade counter and wider branch when required, making this a varied role with plenty of customer interaction.

What You?ll Be Doing

• Dealing with trade customers face-to-face and over the telephone.


• Building and maintaining strong relationships with existing customers.


• Providing product advice and recommending suitable products and solutions.


• Preparing quotations and following up outstanding quotes to maximise sales opportunities.


• Processing customer orders accurately and efficiently.


• Identifying opportunities to increase sales and develop new customer accounts.


• Promoting additional and complementary products where appropriate.


• Working with customers to understand their requirements and identify further opportunities.


• Liaising with suppliers regarding pricing, product availability and technical information.


• Serving customers professionally and efficiently on the trade counter.


• Processing sales, collections and customer orders.


• Picking and preparing customer orders when required.


• Ensuring customers receive the correct products and quantities.


• Supporting with the safe loading and unloading of goods when required.


• Maintaining a clean, tidy and professional trade counter and customer area.


• Working towards agreed sales and gross profit targets.


• Supporting colleagues across the wider branch during busy periods.

About You

We're particularly interested in candidates with experience in trade sales, merchanting, plumbing and heating, builders? merchants or similar customer-facing trade environments.

You’ll ideally have:

• Previous experience in trade sales, internal sales, trade counter sales or merchanting.


• Plumbing and heating product knowledge or experience within a related trade sector.


• A good understanding of the requirements of trade customers.


• Strong customer service and relationship-building skills.


• Confidence dealing with customers both face-to-face and over the telephone.


• Good commercial awareness and the ability to identify sales opportunities.


• Experience preparing quotations and processing customer orders.


• A proactive approach to following up opportunities and developing customer accounts.


• Strong communication and organisational skills.


• A reliable, hands-on and team-focused approach.

Experience within plumbing and heating would be a particular advantage, although candidates from other merchant or trade sales backgrounds with strong product knowledge and customer service skills are also encouraged to apply.