Trade Sales Counter Advisor

Plumbase; Rosyth; On-site; GBP 18,000 - 24,000; Full time

Job summary

Plumbase in Rosyth is seeking a full-time Trade Sales Counter Advisor to serve trade and retail customers at the sales counter. You will provide product advice, process orders and quotations accurately, and handle telephone and in-person enquiries while promoting add-ons.

You will coordinate with warehouse and delivery teams, update customer records, and support branch-wide sales initiatives, contributing to a positive, collaborative counter culture.

Qualifications

• Customer/service focus for trade and retail customers.
• Clear product information and enquiry handling ability.
• Proven or Aptitude for sales, upselling and cross-selling.
• Experience in training or mentoring colleagues is helpful.
• Basic knowledge of plumbing/heating/building products or enthusiasm to learn.

Responsibilities

• Serve trade and retail customers at the sales counter.
• Provide product advice and process orders and quotations accurately.
• Handle telephone and face-to-face enquiries and promote add-ons.
• Coordinate with warehouse and delivery teams and update customer records.
• Support branch-wide sales initiatives and maintain a well-presented counter.

Skills

Customer Service

Interpersonal Skills

Communication skills

Sales experience

Upselling / cross-selling

Training / mentoring

Plumbing/ Heating knowledge

Numeracy

IT skills / quotations

Stock systems

Job description

Company Description

Plumbase is part of the UK’s largest independent plumbing, heating, and bathroom merchant, with a network of over 310 sites. Each branch operates with genuine autonomy, enabling teams to respond quickly to local customer needs and market conditions. The business is built on trust, teamwork, and flexibility, with a strong focus on customer relationships and product knowledge. Plumbase is growing rapidly and offers opportunities for people who want to take ownership, make things happen, and contribute to a successful, customer-focused trade environment.

Role Description

This is a full-time, on-site Trade Sales Counter Advisor role based in Rosyth. The position involves serving trade and retail customers at the sales counter, providing product advice, and processing orders and quotations accurately. The advisor will handle telephone and face-to-face enquiries, offer solutions from the plumbing, heating, and bathroom ranges, and proactively promote add-on and upsell opportunities. Daily tasks include maintaining a well-presented trade counter, coordinating with the warehouse and delivery teams, and supporting branch-wide sales initiatives. The role also requires updating customer records, ensuring high service standards, and contributing to a positive, collaborative branch culture.

Qualifications

• Strong Customer Service and Interpersonal Skills to build rapport with trade and retail customers and understand their requirements.
• Effective Communication skills, both verbal and written, to provide clear product information and handle enquiries confidently.
• Proven Sales experience or aptitude, including upselling and cross-selling within a trade or retail environment.
• Experience in Training or mentoring colleagues, or willingness to learn and share product and process knowledge with the team.
• Basic knowledge of plumbing, heating, or building products, or enthusiasm to develop technical product understanding.
• Good numeracy and IT skills for handling quotations, orders, and stock systems accurately.
• Ability to work in a fast-paced trade counter environment, prioritize tasks, and contribute to branch targets.
• Previous experience in merchant, trade counter, or similar customer-facing roles is advantageous.