Trade Sales Assistant

Independent Builders Merchant Group; Shepton Mallet; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits at a leading independent builders' merchant in the South of England. As a Trade Sales Assistant, you'll play a key role in delivering exceptional customer service and processing sales orders. This position involves engaging with customers both in-person and over the phone, ensuring their needs are met with professionalism and care. Join a friendly team that values training and career progression, while enjoying a competitive salary and excellent benefits. If you're passionate about customer service and eager to contribute to a thriving business, this role is perfect for you.

Benefits

Pension

Bonus Scheme

Employee Assistance Programme

Staff Discount

Perks Membership

Qualifications

• Strong knowledge of Builders Merchants and customer service skills required.
• Ability to work under minimal supervision and prioritize workload.

Responsibilities

• Process sales orders and assist customers at the trade counter.
• Provide high-quality customer service and product recommendations.

Skills

Customer Service

Communication Skills

Sales Order Processing

Basic Math Skills

IT Literacy

Teamwork

Education

Experience in Internal Sales Role

Job description

Founded in 2001, Total Plumbing Supplies is an independent plumbers’ merchant supplying to both trade and public customers in Dorset, Somerset, Wiltshire and Devon.

At TPS, we have a deep respect and appreciation for our customers. We strive to serve their needs for quality plumbing, kitchen and bathroom supplies every day from our five branches in Axminster, Chard, Frome, Honiton and Shepton Mallet, with over 65 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities. From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business’ success.

Total Plumbing Supplies is proud to be part of the Independent Builders Merchant Group (IBMG). IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products. IBMG has over 180 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.

Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Trade Sales Assistant at Shepton Mallett Branch.

The Role

Offer a high standard of service to customers at all times, being mainly responsible for receiving and processing sales orders received from customers in our sales office, as well as dealing with customers who attend our trade counter. Assist and deal with enquiries received from customers and potential customers.

Dealing with orders and enquiries received from customers and potential customers over the phone, via email and in person, whether they report directly to the trade counter, or present themselves anywhere else on the Company’s premises. In particular, offering direct assistance to customers.

Offer a high standard of customer service by greeting customers and politely ascertaining their needs and wants. If appropriate, recommending and pointing out items matching their needs, and accurately describing product features and benefits to maximise sales and customer satisfaction.

The Requirements

• Driving Licence preferred
• Basic addition and subtraction skills
• Have a strong knowledge of Builders Merchants
• Good verbal and written communication skills
• Experience in an internal sales role or equivalent an advantage, but not essential
• IT literate
• Ability to work under minimal supervision
• Able to prioritise workload effectively
• Ability to maintain technical knowledge of product ranges
• Capable of interpreting customers’ needs where appropriate
• Ability to work as part of a team
• Willingness to undertake training to improve capability in role
• Personable, a good telephone manner and friendly personality

The Hours

Week 1 Monday - Friday 07:30-17:00

Week 2 Monday - Friday 07:30-17:00 Saturday 08:00-12:00

The Rewards

Joining us means joining the leading and largest Independent Builders’ Merchant in the South of England. We provide training, support, and opportunities for career progression through our commitment to creating a great work environment where you’re encouraged to be and do your best.

You’ll be joining a friendly and welcoming team. We offer an excellent benefits package which includes a competitive salary, pension, bonus scheme, employee assistance programme, perks membership and staff discount.