Trade Parts Advisor – Flexible Working & Customer Impact

Group 1 Automotive; Nottingham; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave

Retail discounts

Car discounts

Pension plan

Cycle-to-work

Healthcare access

Volunteer day

Share purchase plan

Refer a friend

Training & development

Life assurance

Flexible working

Descripción de la vacante

Group 1 Automotive is seeking a Trade Parts Advisor– Mercedes-Benz Nottingham to join our busy parts department. You will be the face of customer service, handling face-to-face and telephone inquiries with a focus on timely, accurate information and strong relationship-building.

The role is within a global automotive group offering progression opportunities. You will engage in parts guidance, tele sales to trade customers, and ensure accurate records while supporting promotions and supplier

Formación

• Demonstrated ability to meet deadlines in a fast-paced environment.
• Excellent communication and customer service skills.
• Valid UK driving licence.

Responsabilidades

• Provide guidance to customers on parts availability with timely, accurate information.
• Operate in a fast-paced call centre environment handling high volumes of inbound/outbound calls.
• Engage in tele sales activities to promote parts, offers and services to trade customers.
• Demonstrate strong communication and sales skills to convert enquiries into orders.
• Receive, log, and allocate parts and consumables from suppliers.
• Deliver outstanding customer service to external and internal customers.
• Offer knowledgeable recommendations on suitable parts to meet customer requirements.
• Maintain accurate customer records on our systems.
• Communicate promotions, offers and product information to customers.
• Familiarize with all procedures in the parts department.
• Maintain strong relationships with manufacturer and suppliers.

Conocimientos

Meet deadlines

Methodical approach

Communication skills

Time management

IT proficiency

UK driving licence

Descripción del empleo

Group 1 Automotive is seeking a Trade Parts Advisor– Mercedes-Benz Nottingham to join our busy parts department. You will be the face of customer service, handling face-to-face and telephone inquiries with a focus on timely, accurate information and strong relationship-building.

The role is within a global automotive group offering progression opportunities. You will engage in parts guidance, tele sales to trade customers, and ensure accurate records while supporting promotions and supplier