Trade Counter Specialist: Customer Service & Orders

hireful; Bradford; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

20 days holiday incl BH, rising with/

25+ days holiday with service

Employee rewards scheme

Employee Assistance Programme

Retail discounts

Cycle to Work Scheme

Ongoing training and development

Pension scheme and life assurance

Job summary

hireful in Bradford is seeking a Trade Counter Assistant to provide day-to-day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction remains high.

You will handle enquiries by phone and email, process orders with the warehouse team, and assist with stock control. A full UK driving licence is essential for occasional local deliveries and weekend cover on a five-week rota.

Responsibilities

• Providing day-to-day support across the trade counter and branch, working as part of a reliable, team-focused environment
• Handling customer enquiries by phone and email, using clear and confident communication skills
• Preparing picking slips and working closely with the warehouse team to process orders accurately and efficiently, with strong attention to detail
• Serving customers at the trade counter, processing orders, handling warranty returns, supplying parts and helping to maintain accurate stock levels
• Supporting occasional local deliveries when required, so a full valid UK driving licence is essential for this role
• The call out requirement is rare but does require your availability over the weekend and bank holidays if it falls on those days. This is on a 5 week rota basis and a bonus is payable for each callout. A FLT licence would be also be advantageous but not essential as training will be provided. A driving licence is essential.

Job description

hireful in Bradford is seeking a Trade Counter Assistant to provide day-to-day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction remains high.

You will handle enquiries by phone and email, process orders with the warehouse team, and assist with stock control. A full UK driving licence is essential for occasional local deliveries and weekend cover on a five-week rota.