Trade Counter Sales Pro | Roofing Supplies & Service

SIG plc; Kirkcaldy; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday + 8 bank holidays

Pension up to 7.5%

Cycle to Work

Share Incentive Scheme

Employee discounts

Job summary

SIG Roofing is seeking a Trade Counter Assistant to deliver first-class customer service over the counter and by phone, helping customers with product information and order placement at our busy branch.

You will engage with customers, process orders, provide competitive quotes, and work with warehouse and sales teams to ensure smooth deliveries while maintaining a safe and friendly store environment.

Qualifications

• Experience in the construction industry and product knowledge.
• Strong customer engagement and relationship-building skills.
• Understanding of warehousing and yard processes; assist with picking and packing orders.
• Excellent customer service and communication skills.
• Dynamic and motivated attitude.

Responsibilities

• Engage with customers on the phone, via email, and at the trade counter.
• Accurately process orders and provide clear, competitive quotes.
• Maximise sales through up-selling and cross-selling.
• Proactively contact lapsed or prospective customers.
• Maintain strong relationships with key accounts.
• Collaborate with warehouse and external sales teams for smooth deliveries.
• Contribute to a safe, positive working environment.

Skills

Customer service

Relationship building

Communication

Job description

SIG Roofing is seeking a Trade Counter Assistant to deliver first-class customer service over the counter and by phone, helping customers with product information and order placement at our busy branch.

You will engage with customers, process orders, provide competitive quotes, and work with warehouse and sales teams to ensure smooth deliveries while maintaining a safe and friendly store environment.