Customer-Focused Sales Coordinator – Roofing Trade Counter

SIG plc; Southampton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + 8 bank holidays

Company pension with up to 7.5% boss?}

Life assurance (up to 4x salary)

SIG Share Incentive Plan

Employee Discounts

Sales Academy and training

Job summary

SIG Roofing, the UK's leading roofing merchant, is looking for a Sales Co-ordinator to be the friendly, knowledgeable first contact for customers—building relationships, processing orders, and helping the branch meet its sales targets.

You'll work closely with the Branch Manager and team to deliver excellent service, handle enquiries, manage accounts, and promote our full range of products both over the phone and face‑to‑face.

Qualifications

• Experience in a sales or customer service role.
• Strong communication and numeracy skills.
• Ability to build relationships with customers, colleagues and suppliers.
• Proactive, team‑oriented mindset and willingness to learn.
• Merchanting or construction industry experience is a bonus.

Responsibilities

• Engage with customers by phone, email, and at the trade counter.
• Accurately process orders and provide clear, competitive quotes.
• Maximise sales through up-selling and cross-selling.
• Proactively contact lapsed or prospective customers.
• Maintain strong relationships with key accounts.
• Collaborate with warehouse and external sales teams for smooth deliveries.
• Contribute to a safe, positive working environment.

Skills

Customer service

Communication skills

Numeracy

Relationship building

Team player

Tools

IT literacy

Job description

SIG Roofing, the UK's leading roofing merchant, is looking for a Sales Co-ordinator to be the friendly, knowledgeable first contact for customers—building relationships, processing orders, and helping the branch meet its sales targets.

You'll work closely with the Branch Manager and team to deliver excellent service, handle enquiries, manage accounts, and promote our full range of products both over the phone and face‑to‑face.