Trade Counter Assistant

SIG plc; Southampton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + 8 bank holidays

Company pension with up to 7.5% boss?}

Life assurance (up to 4x salary)

SIG Share Incentive Plan

Employee Discounts

Sales Academy and training

Job summary

SIG Roofing, the UK's leading roofing merchant, is looking for a Sales Co-ordinator to be the friendly, knowledgeable first contact for customers—building relationships, processing orders, and helping the branch meet its sales targets.

You'll work closely with the Branch Manager and team to deliver excellent service, handle enquiries, manage accounts, and promote our full range of products both over the phone and face‑to‑face.

Qualifications

• Experience in a sales or customer service role.
• Strong communication and numeracy skills.
• Ability to build relationships with customers, colleagues and suppliers.
• Proactive, team‑oriented mindset and willingness to learn.
• Merchanting or construction industry experience is a bonus.

Responsibilities

• Engage with customers by phone, email, and at the trade counter.
• Accurately process orders and provide clear, competitive quotes.
• Maximise sales through up-selling and cross-selling.
• Proactively contact lapsed or prospective customers.
• Maintain strong relationships with key accounts.
• Collaborate with warehouse and external sales teams for smooth deliveries.
• Contribute to a safe, positive working environment.

Skills

Customer service

Communication skills

Numeracy

Relationship building

Team player

Tools

IT literacy

Job description

Join the UK’s leading roofing merchant and bring your customer service skills to a role that makes a real impact.

SIG Roofing, we’re proud to support roofers across the UK with quality products and reliable service. With over 100 branches nationwide – from Inverness to Plymouth – and more than 40 years of experience, we’ve built up a wealth of knowledge along the way. We’re here to share that know-how and do our bit to help the roofing industry thrive.

Sales Co-ordinator at SIG Roofing

We are looking for a motivated Sales Co-ordinator to join our team, to be the friendly, knowledgeable first point of contact for our customers—building relationships, processing orders, and helping the branch meet its sales targets.

As a Sales Coordinator, you’ll work closely with the Branch Manager and wider team to deliver excellent service and drive branch performance. You’ll handle customer enquiries, manage accounts, and promote our full range of products both over the phone and face-to-face.

What you’ll be doing:

• Engaging with customers on the phone, via email, and at the trade counter.
• Accurately processing orders and providing clear, competitive quotes.
• Maximising every sales opportunity, including up-selling and cross-selling.
• Proactively contacting lapsed or prospective customers.
• Maintaining strong relationships with key accounts.
• Collaborating with warehouse and external sales teams to ensure smooth deliveries.
• Actively contributing to a safe, positive working environment.

What you’ll bring:

• Previous experience in a sales or customer service role (merchanting or construction industry experience is a bonus).
• Strong communication skills and a customer‑first attitude.
• Good IT and numeracy skills, with attention to detail in processing orders.
• Ability to build relationships with customers, colleagues, and suppliers.
• A proactive, team‑oriented mindset and a willingness to learn.

What we offer:

• Competitive salary
• 25 days holiday + 8 bank holidays. Company closed during Christmas period
• Company pension with up to 7.5% employer contribution.
• Life assurance (up to 4x salary).
• SIG Share Incentive Plan
• Employee Discounts from top high street and online brands
• Access to structured development through our Sales Academy, Apprenticeships, and on-demand training via our Learning System

SIG is committed to creating a fair and inclusive environment where employees feel safe, proud, and valued. We welcome talent that reflects the diverse customers and communities we serve. If you require any accommodations during the recruitment process, please let us know.