Customer-First Sales Coordinator - Roofing & Accounts

SIG plc; York and North Yorkshire; On-site; GBP 24,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

25 days holiday + 8 bank holidays

Company pension with up to 7.5% ER v

Life assurance (up to 4x salary)

SIG Share Incentive Plan

Employee Discounts from top brands

Access to structured development

Job summary

SIG Roofing is hiring a Sales Co-ordinator to be the friendly, knowledgeable first point of contact for customers, building relationships, processing orders and helping the branch meet its sales targets. You’ll work with the Branch Manager and team to deliver excellent service both by phone and face-to-face.

You’ll engage with customers at the trade counter, handle enquiries, quotes, and orders, upsell where appropriate, maintain key accounts, and collaborate with warehouse staff to ensure

Qualifications

• Previous experience in a sales or customer service role (merchanting or construction industry experience is a bonus).
• Strong communication skills and a customer-first attitude.
• Good IT and numeracy skills, with attention to detail in processing orders.
• Ability to build relationships with customers, colleagues, and suppliers.
• A proactive, team-oriented mindset and a willingness to learn.

Responsibilities

• Engaging with customers on the phone, via email, and at the trade counter.
• Accurately processing orders and providing clear, competitive quotes.
• Maximising every sales opportunity, including up-selling and cross-selling.
• Proactively contacting lapsed or prospective customers.
• Maintaining strong relationships with key accounts.
• Collaborating with warehouse and external sales teams to ensure smooth deliveries.
• Actively contributing to a safe, positive working environment.
• This role will involve assisting in other areas of the branch, which could include heavy lifting.

Skills

Customer service

Communication

IT skills

Numeracy

Relationship building

Teamwork

Job description

SIG Roofing is hiring a Sales Co-ordinator to be the friendly, knowledgeable first point of contact for customers, building relationships, processing orders and helping the branch meet its sales targets. You’ll work with the Branch Manager and team to deliver excellent service both by phone and face-to-face.

You’ll engage with customers at the trade counter, handle enquiries, quotes, and orders, upsell where appropriate, maintain key accounts, and collaborate with warehouse staff to ensure