Trade Counter Branch Leader - People-Driven Growth

dormakaba; Bridgnorth; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 Days Annual Leave

Holiday purchase scheme

SMART Pension Scheme

Life Insurance

Healthcare Support

Internal Recognition & Reward Schemes

3pm finish on Friday

Job summary

dormakaba is seeking a Branch Manager in Bridgnorth to lead our Trade Counter team. You will drive day-to-day operations, ensure service excellence, and foster strong relationships with customers, suppliers and internal teams.

We value leadership, hands-on management, and a commitment to a safe, inclusive workplace. Training and mentorship support growth within a collaborative environment.

Qualifications

• A natural leader with strong communication and organisational skills.
• Experience in trade counter, retail, or customer-facing environments.
• A proactive mindset and a passion for delivering great service.
• Someone who values teamwork, integrity, personal development and who is committed to a hands on role.

Responsibilities

• Lead and inspire a small, dedicated team at our busy trade counter.
• Ensure smooth day-to-day operations, from customer service to inventory management.
• Build strong relationships with customers, suppliers, and internal teams.
• Drive performance and continuous improvement, with a focus on service excellence.
• Champion a safe, inclusive, and respectful workplace.

Skills

Leadership

Communication

Organisational skills

Customer-facing experience

Teamwork

Proactive mindset

Service orientation

Job description

dormakaba is seeking a Branch Manager in Bridgnorth to lead our Trade Counter team. You will drive day-to-day operations, ensure service excellence, and foster strong relationships with customers, suppliers and internal teams.

We value leadership, hands-on management, and a commitment to a safe, inclusive workplace. Training and mentorship support growth within a collaborative environment.