Bridgnorth Trade Counter Team Leader

dormakaba; Bridgnorth; On-site; GBP 32,000 - 42,000; Full time

Job summary

dormakaba Bridgnorth is seeking a confident, people-focused Branch Manager to lead our Trade Counter team in Bridgnorth Office. You’ll oversee day-to-day operations, from customer service to inventory management, and build strong relationships with customers, suppliers and internal teams.

Join a culture that values hands-on leadership, staff development and service excellence. We offer training, mentorship and a collaborative environment in a busy branch where your voice will be heard and your

Qualifications

• Natural leader with strong communication and organizational skills.
• Experience in trade counter, retail, or customer-facing environments.
• Comfortable using IT systems (ERP, CRM) — training provided.
• Proactive mindset and passion for delivering great service; hands-on leadership.

Responsibilities

• Lead and inspire a small, dedicated team at our busy trade counter.
• Ensure smooth day-to-day operations, from customer service to inventory management.
• Build strong relationships with customers, suppliers, and internal teams.
• Drive performance and continuous improvement, with a focus on service excellence.
• Champion a safe, inclusive, and respectful workplace.

Skills

Leadership

Customer service management

Communication

Team building

Tools

ERP

CRM

Job description

dormakaba Bridgnorth is seeking a confident, people-focused Branch Manager to lead our Trade Counter team in Bridgnorth Office. You’ll oversee day-to-day operations, from customer service to inventory management, and build strong relationships with customers, suppliers and internal teams.

Join a culture that values hands-on leadership, staff development and service excellence. We offer training, mentorship and a collaborative environment in a busy branch where your voice will be heard and your