Branch Manager

dormakaba; Bridgnorth; On-site; GBP 35,000 - 45,000; Full time

Benefits offered by this job

25 Days Annual Leave

Holiday purchase scheme

SMART Pension Scheme

Life Insurance

Healthcare Support

Internal Recognition & Reward Schemes

3pm finish on Friday

Job summary

dormakaba is seeking a Branch Manager in Bridgnorth to lead our Trade Counter team. You will drive day-to-day operations, ensure service excellence, and foster strong relationships with customers, suppliers and internal teams.

We value leadership, hands-on management, and a commitment to a safe, inclusive workplace. Training and mentorship support growth within a collaborative environment.

Qualifications

• A natural leader with strong communication and organisational skills.
• Experience in trade counter, retail, or customer-facing environments.
• A proactive mindset and a passion for delivering great service.
• Someone who values teamwork, integrity, personal development and who is committed to a hands on role.

Responsibilities

• Lead and inspire a small, dedicated team at our busy trade counter.
• Ensure smooth day-to-day operations, from customer service to inventory management.
• Build strong relationships with customers, suppliers, and internal teams.
• Drive performance and continuous improvement, with a focus on service excellence.
• Champion a safe, inclusive, and respectful workplace.

Skills

Leadership

Communication

Organisational skills

Customer-facing experience

Teamwork

Proactive mindset

Service orientation

Job description

Join a team where your leadership makes a difference — and your voice is valued.

At dormakaba, we believe in creating spaces where everyone can thrive.

We are looking for a confident, people-focused Branch Manager to lead our Trade Counter team in our Bridgenorth Office. Whether you're already in a leadership role or ready to take the next step, we’ll support your growth with training, mentorship, and a collaborative environment.

Already a successful branch, we are looking for someone with the confidence to support the team to get them to the next level.

What you will do

• Lead and inspire a small, dedicated team at our busy trade counter.
• Ensure smooth day-to-day operations, from customer service to inventory management.
• Build strong relationships with customers, suppliers, and internal teams.
• Drive performance and continuous improvement, with a focus on service excellence.
• Champion a safe, inclusive, and respectful workplace.

What we require

• A natural leader with strong communication and organisational skills.
• Experience in trade counter, retail, or customer-facing environments.
• A proactive mindset and a passion for delivering great service.
• Someone who values teamwork, integrity, personal development and who is committed to a "hands on" role.

What we prefer

• Preference will be given to those who have previously worked in a Trade Counter Environment with a proven track record in people management

What we offer

• 25 Days Annual Leave + Bank Holidays
• Holiday purchase scheme (up to 5 extra days, annually)
• SMART Pension Scheme (Enhanced Company Contributions)
• Life Insurance
• Healthcare Support, including an Employee Support and Assistance Programme
• Internal Recognition & Reward Schemes
• 3pm finish on Friday is available within this role subject to management responsibilities

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.