Trade Counter Sales Assistant - Bristol

Dormakaba Uk Ltd.; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 Days Annual Leave + Bank Holidays

Holiday purchase scheme

Annual Bonus Scheme

SMART Pension Scheme (You pay 3% we 6)

Life Insurance

Enhanced maternity / Paternity

Medical insurance & medical cash plan

Free employee advice service

Employee Discount Platform

Job summary

Dormakaba UK Ltd. in Bristol is seeking a friendly Trade Counter Sales Assistant to be the first point of contact for customers, handling face-to-face, phone and email inquiries.

Daily tasks include advising on deliveries, processing orders and payments, arranging returns, packing orders, and responding to product queries while developing customer service and IT skills. The role runs 8.00am–5.00pm Mon–Thu and 8.00am–3pm Fri; training is provided and benefits include 25 days leave, pension, life

Qualifications

• Experience in sales, customer service or administration roles.
• Strong organisation and communication skills.
• IT proficient with SAP; CRM experience preferred but trainable.

Responsibilities

• Assist customers at the trade counter and over the phone.
• Process orders, returns, and exchanges.
• Provide quotes and handle payments.
• Support with delivery queries and packing orders.

Skills

Customer service

Administration

Communication

Organisation

IT skills

Tools

SAP

CRM

Job description

Position overview

Do you have a knack for customer service, both face to face or over the phone, an eye for detail and the ability to successfully collaborate with others?

Our trade counters team, based in Bristol, support a range of external customers with the supply of parts and systems, dispatching orders and dealing with queries, in person, over the phone and via email.

What you will do

At the Trade Counter, we aim to provide every customer with the best customer experience and as a Trade Counter Sales Assistant you will be the first point of contact for our customers, whether this be over the phone or via email.

Daily tasks could include:

• Advising and looking into customer delivery queries
• Organising returns or exchanges
• Processing payments and providing credit notes
• Processing sales orders
• Liaising with customers on the phone
• Picking and packing orders

Once trained, you will be able to develop your customer service and technical skills to provide customers support on product queries as well as by providing sales quotations and processing sales orders.

hours of work 8.00am – 5.00pm Mon - Thurs. 8.00am-3pm Fri

What we require

• We will provide all training required, and so if you have worked in sales, customer service or administration roles then we would love to hear from you!
• As a small team, we are looking for a candidate who has great organisation, administration, and communication skills as well as a passion for providing great customer service and an ability to use their initiative and problem solve.
• Within the Trade Counter we use a system called SAP for a range of tasks, therefore, we are looking for a candidate with strong IT skills, preferably with CRM experience but this isn’t essential and can be trained.

What we offer

25 Days Annual Leave + Bank Holidays

Boost your holiday to 28 days with our holiday purchase scheme

Annual Bonus Scheme

SMART Pension Scheme (You pay 3% we pay 6%)

2 x Life Insurance

Enhanced maternity / Paternity benefits (After qualifying period)

Medical insurance & medical cash plan (cash help with optical, dental, etc)

Free employee advice service (wellbeing, legal etc),

Employee Discount Platform