Trade Counter Assistant

Hireful Ltd; Bradford; Vor Ort; GBP 24.000 - 30.000; Vollzeit

Benefits dieser Stelle

Salary up to £27k

Holiday 20–25 days

Rewards scheme

EAP & counselling

Retail discounts

Cycle to Work

Training & development

Pension & life assurance

Zusammenfassung

Hireful Ltd. is seeking a hands-on Trade Counter Assistant in Bradford to support the trade counter and branch. You will handle customer enquiries by phone and email, process orders with accuracy, and assist with stock and deliveries in a fast-paced environment.

The role offers a full-time permanent position with a salary up to £27,000, holidays, pension, and a range of employee perks. Weekend callouts are on a 5-week rota basis.

Qualifikationen

• Customer service experience in a fast-paced trade retail environment.
• Clear and confident phone and email communication.
• Strong attention to detail when handling orders and stock.
• Full valid UK driving licence is essential.
• Flexibility for weekend callouts on a rota.

Aufgaben

• Provide day-to-day support across the trade counter and branch as part of a team.
• Handle customer enquiries by phone and email with clear communication.
• Prepare picking slips and work with warehouse to process orders accurately.
• Serve customers at the trade counter and process orders and returns.
• Support occasional local deliveries; driving licence is essential.

Kenntnisse

Customer service

Communication

Problem solving

UK driving licence

Jobbeschreibung

Looking for a hands-on role where you can put your customer service skills to work in a fast-paced trade retail environment?

Working for this well-established distributor as a Trade Counter Assistant, you’ll provide day-day support across the trade counter and branch, ensuring customer requests are fulfilled and satisfaction is kept high.

What's on offer?

• A salary of up to £27,000 rising after probation
• 20 days holiday including Bank Holidays, increasing to 25 plus BH with service
• Employee rewards scheme with perks such as late starts, early finishes and lunch on the company
• Employee Assistance Programme with wellbeing support and confidential counselling
• Retail discounts across major high street brands, hospitality and leisure providers and Cycle to Work Scheme
• Ongoing training and development opportunities across UK and Ireland branches
• Pension scheme and life assurance

Located in Bradford, West Yorkshire and commutable from Dewsbury, Batley, Birkenshaw, Birstall, Shipley, Leeds and Wakefield this is a full time, permanent role with a growing nationwide business that values teamwork, reliability and delivering great service every day.

What will you be doing in a typical day?

• Providing day-to-day support across the trade counter and branch, working as part of a reliable, team-focused environment
• Handling customer enquiries by phone and email, using clear and confident communication skills
• Preparing picking slips and working closely with the warehouse team to process orders accurately and efficiently, with strong attention to detail
• Serving customers at the trade counter, processing orders , handling warranty returns , supplying parts and helping to maintain accurate stock levels
• Supporting occasional local deliveries when required, so a full valid UK driving licence is essential for this role.

The call out requirement is rare but does require your availability over the weekend and bank holidays if it falls on those days. This is on a 5 week rota basis and a bonus is payable for each callout. A FLT licence would be also be advantageous but not essential as training will be provided. A driving licence is essential.

8-5 / Occasional call out (1 in 5 weeks)

Contract type

Full time

Location

Bradford

20 days holiday rising with service plus BH, Employee Rewards with the ability to gain quirky perks e.g., late starts, early finish, long lunch, coffee and /or lunch on us, Employee Assistance Programme, Retail Discount Scheme, Auto Enrolment Pension Scheme, Life Assurance