TPI Sales Support Administrator

United Gas & Power Limited; Guiseley; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading commercial energy supplier in the UK seeks a Sales Support Administrator in Guiseley, Leeds. This role involves supporting the sales team with administrative tasks, managing customer queries, and setting up quotes. Ideal candidates should have strong organizational and communication skills, experience in customer care, and proficiency in Microsoft Office.

Benefits

25 days annual leave plus Bank Holidays

Long-Term Service Benefit

Holiday Purchase Scheme

Ongoing training & guidance

Health & Wellbeing program

Qualifications

• Ability to manage own workload and balance priorities.
• Strong planning and organisational skills.
• Microsoft Office proficient with a strong grasp of basic Excel.

Responsibilities

• Manage multiple email inboxes and CRM software efficiently.
• Set-up gas and electricity quotes within tight deadlines.
• Maintain excellent working relationships with internal and external stakeholders.

Skills

Problem-solving

Numerical skills

Organizational skills

Attention to detail

Communication

Education

Previous administrative experience

Experience in customer care

Microsoft Office proficiency

Job description

Guiseley, Leeds (Hybrid working available)

9-5

Overview

As one of the fastest growing and highest rated commercial energy suppliers in the UK, we are looking to recruit an enthusiastic and organised Sales Support Administrator, based at our office in Guiseley, Leeds.

You will be operating within the highly competitive SME sector; the focus of the role is supporting the TPI Sales Support Team Leader and Account Managers to achieve the team’s financial targets. Responsible for a diverse range of administrative and value-added tasks covering the day-to-day needs of the team and its partners.

A flexible and pragmatic approach will be required to work in this fast-paced and evolving environment. You will need to be able to interact with contacts within the wider business to effectively manage queries and customer requirements.

If you’re hard working, great at problem solving and highly motivated to succeed, as well as possessing excellent customer communication skills, we’d love to hear from you.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

• Self-organise and prioritise high levels of daily workflow with minimal supervision.
• Manage multiple email inboxes and CRM software with high levels of efficiency.
• Set-up gas and electricity quotes within tight deadlines and to high levels of accuracy.
• Where required to send quotations to TPIs in accordance with set guidelines.
• Credit Check prospects in accordance with internal policy.
• Generate and locking in contracts when required.
• Maintain via phone, email and Teams excellent working relationships with sales support, account managers, brokers and customers.
• Respond to and manage general queries from TPI and customers including but not limited to tender, contract, account, billing and commission queries.
• Communicate and track registration objections with TPIs.
• Update and maintain team logs, trackers and reports.
• Conduct post sales validation calls with customers where required.
• Provide other ad-hoc support as and when required with internal and external queries and projects.
• Take ownership of process improvements and to work towards taking responsibility for an individual process.
• Assist in the testing and training of new systems and tools.
• Provide cover for holidays and absences to ensure service levels are maintained.

The Individual

• Ability to manage own workload and balance priorities
• Good numerical and problem-solving skills
• Strong planning and organisational skills
• High attention to detail
• Microsoft Office proficient with a strong grasp of basic Excel
• Previous experience in customer care
• Previous administrative experience
• Previous industry experience preferred but not essential

Join the Team

• Excellent salary based on your experience
• 25 days annual leave (plus Bank Holidays)
• Long-Term Service Benefit – Receive an additional day of annual leave every 5 years
• Holiday Purchase Scheme – Buy up to 5 additional days of leave per year
• Ongoing training & guidance provided
• A great working environment with a real team spirit
• Company social events
• Health & Wellbeing program with GP consultations, mental health support and discounted gym memberships.