IT Support Specialist (Remote)

F6S; London; Remote; GBP 25,000 - 45,000; Full time

Job summary

F6S is looking for an IT Support Engineer to provide first-line software support for popular solutions like Google Workspace, Microsoft 365, and AWS. The role offers flexible working hours and a fun environment focused on skill and career progression. Ideal candidates will have 2+ years experience in IT support, strong communication skills, and a proactive attitude toward user assistance.

Benefits

Flexible working hours

Fun and rewarding environment

Continuous technical training and certification

Paid vacation allowance

Birthday gifts

Qualifications

• 2+ years of experience in IT or Technical Support.
• Strong experience supporting a high volume of clients.
• Experience in a KPI driven environment.

Responsibilities

• Provide first-line software support to company end-users.
• Support end-users with use and licensing of Google Workspace, Microsoft 365, AWS.
• Follow specifications to diagnose and resolve common issues.

Skills

Google Workspace

Microsoft 365

AWS

License Management

Ticketing Systems

Communication Skills

Job description

About F6S

F6S helps founders and startups grow to solve the world's pressing problems with funding, grants, growth programs, software discounts, talent hiring and more. F6S drives growth for 6 million founders, startups and companies of all sizes, top companies, governments and growth programs.

We are a fast-growing and stable company with millions of members that rate us highly. We’ve consistently grown to deliver opportunities to both community members and team members. This is a remote role that you can do from anywhere.

About the role

This role provides first-line software support for popular software like Google Workspace, Microsoft, AWS and other popular solutions.

On a typical day as an IT Support Engineer, you will:

• Provide first-line software support to company end-users.
• Support end-users with use and licensing of Google Workspace, Microsoft 365 (Office, Licenses), AWS and other popular solutions.
• Pass end-users to Google, Microsoft, AWS and other solution provider support if unable to resolve at first-line.
• Follow specifications and documentation for each software vendor platform to diagnose and resolve common issues at first-line.

Desired profile

• 2+ years of experience in IT or Technical Support in a managed service provider (MSP) environment.
• Experience supporting a high volume of clients at first-line support
• Strong experience with either Google Workspace (Google Workspace Admin panel), Microsoft (Microsoft Admin Portal) or AWS admin functionality
• Strong experience with license management for Google, Microsoft or AWS.
• Strong experience working in a ticketing system
• Experience working in a KPI driven environment
• Excellent English communication skills (written and verbal).

Perks

• Flexible working hours
• Fun and rewarding environment with skill and career progression
• Continuous technical training and certification
• Paid vacation allowance
• Birthday gifts :)

Growing at F6S

F6S empowers each team member to reach their potential with ongoing training, increased responsibility, and opportunities for promotion into new or existing F6S teams. We will work to provide you with career and personal progression.