PXG - Sales & Support Specialist

PXG (PARSONS XTREME GOLF); United Kingdom; Remote; GBP 28,000 - 30,000; Full time

Job summary

PXG (PARSONS XTREME GOLF) is seeking an entry-level Sales Specialist to join their remote team in the UK. This role focuses on engaging a customer base, offering personalized service, and managing customer interactions while ensuring top-notch sales performance.

Qualifications

• 2+ years in inbound customer service and/or related.
• Fluent in English with strong written and spoken command.
• Golf industry experience is preferred.

Responsibilities

• Manage in-bound calls and emails professionally.
• Provide inventory and customer consultation, ensuring 5-star service.
• Process customer orders and manage inquiries efficiently.

Skills

Communication Skills

Active Listening

Customer Service

Time Management

Organisational Skills

Integrity

Education

2+ years of customer service experience

Golf industry experience (preferred)

Tools

Microsoft Office

Customer Databases

Job description

Parsons Xtreme Golf (PXG) was founded by American entrepreneur and philanthropist Bob Parsons with the sole intent to design and develop the world’s finest golf clubs – and we believe we have done just that!With no cost or time constraints, PXG is committed to the long process of researching various alloys, exploring new technologies, and identifying the unique properties that make PXG clubs perform unlike anything else. With no set product release cycles, the company takes its time and pours every ounce of innovation into each new club design. PXG offers a full lineup of right and left-handed golf clubs, including drivers, fairway woods, hybrids, irons, wedges, and putters, as well as a complete line of high-performance, fashion-forward apparel.Ready to join the PXG team?

Description:

We are seeking a customer-focused and sales-driven professional to engage with our inbound PXG customer base. This role involves providing expert sales consultations, handling order inquiries and scheduling club fitting appointments. The ideal candidate will be skilled at building lasting customer relationships and demonstrate success in converting prospects to conversions.

Responsibilities:

• Manage in-bound calls and emails in a professional, confident and timely manner; articulate the PXG story and provide 5-star customer service and follow-up.
• Actively consult, cross sell, and up sell on in-bound calls to maximise our customer interactions, overall revenue and profitability.
• Provide “first call” resolution status by actively listening to customers and responding to their needs.
• Assist with outbound campaigns to maximise sales opportunities.
• Accurately process customer and internal orders, manage payments and coordinate returns.
• Inform customers about current promotions and incorporate these into regular conversations.
• Conduct telephone fitting consultations to accurately recommend the best possible equipment for customers.
• Recognise, document and alert Supervisor of trends in customer calls.
• Document all customer interactions in the CRM system including enrolling customers in the PXG for Heroes program and guiding them through the discount and purchase process.
• Develop strong partnership with internal fitting team and green grass accounts to arrange fittings.
• Maintain product knowledge and keep up-to-date on new product details, etc.
• Perform other related duties as needed.

Experience and Education:

• Minimum of 2+ years of inbound customer service experience and/or related experience
• Golf industry experience preferred

Skills Required:

• Excellent communication skills – confident, engaging and solutions-oriented in both verbal and written forms
• Strong phone presence and active listening skills
• Commitment to delivering exceptional customer service via phone and email
• Fluent in English with strong written and spoken command
• Adaptability to shifting business demands and priorities
• Self-motivated, accountable and eager to learn and take initiative
• Effective time management and strong organisational skills
• Meticulous attention to detail and ability to respond flexibly to a variety of challenges
• Strong team player with the ability to also work independently
• High level of integrity, sound judgment and discretion
• Proficient in Microsoft Office, especially Word and Excel; prior experience with customer databases highly desirable

This is a remote position, based in the UK.

The basic salary for this role is £28,000 – £30,000, with on-target earnings (OTE) of approximately £40,000.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

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