Operations Support Coordinator

Pareto Facilities Management; London; Remote; GBP 25,000 - 35,000; Full time

Job summary

A leading company in facilities management is seeking an Operations Support Coordinator to work remotely. This permanent role involves managing client communications, job allocation, and ensuring compliance documentation is processed. The ideal candidate will have relevant helpdesk experience and strong communication skills to efficiently support operational activities.

Qualifications

• Previous helpdesk experience is desirable.
• Experience overseeing contractors required.
• Excellent telephone and email manner.

Responsibilities

• Monitor client email inbox and respond to queries.
• Input and track reactive jobs on the CAFM system.
• Allocate jobs to engineers and contractors.
• Raise purchasing orders and monitor inspections.

Skills

Communication

Interpersonal skills

Job description

Social network you want to login/join with:

Hours: 40 hours a week flexible (8am – 5pm)

Role Type: Permanent

Pareto are currently looking for an Operations Support Coordinator to join us on a full time basis to be based remotely. Occasional visits to client sites with expenses paid.

Responsibilities to include but not limited to:

· Monitoring the client email inbox and responding to queries

· Inputting and tracking reactive jobs on the CAFM system

· Actively monitoring open jobs including chasing engineers for updates and allocating reactive jobs to engineers and contractors

· Raising purchasing orders for engineers and other team members as required

· Allocating PPM tasks to engineers and contractors

· Scanning compliance documentation (in-house and sub-contractor)

· Closing down completed jobs and uploading any associated paperwork

· Reviewing documentation and raising any issues to the Account Manager

· Monitoring up and coming inspections and co-ordinating dates with sub-contractors and the Account Manager including booking in contractors ensuring all paperwork is in order

· Following up with sub-contractors paperwork/certificates in relation to completed works/inspections

· Raising remedial actions following works or inspections

· Raising quotes as required and acquiring costs from in house engineers or contractors

· Assessing completeness and appropriateness of sub-contractor RAMS

Key Requirements:

· Previous helpdesk experience is desirable

· Previous experience overseeing contractors required

· Excellent telephone and email manner, with solid communication and interpersonal skills