TPA Liability Claims Handler

Crawford & Company; Milton Keynes; On-site; GBP 28,000 - 36,000; Full time

Job summary

Crawford & Company is seeking a claims professional to manage a dedicated liability claims caseload, covering EL/PL, with potential to work toward field-based adjustments.

You will work with an assigned Liability Adjuster on complex claims, gather evidence, explain policy details non-technically, and strive for swift resolution while maintaining client relationships.

This role offers study support and career development opportunities within Crawford & Company’s global platform.

Qualifications

• Experience of Liability (EL/ PL) end to end caseload management.
• Claims delegated authority of £25,000 or above.
• Ability to make quantum decisions.
• Prioritise claims, SLA’s and be comfortable in a KPI target environment.
• Knowledge of FSA procedures and the TCF initiative.
• Excellent customer service, organisational & communication skills.
• Desirable: An insurance qualification such as CII or equivalent.
• Maintain awareness of Business Continuity programme and role within it.

Responsibilities

• Manage your own liability claims caseload (EL/PL) end to end.
• Collaborate with an assigned Liability Adjuster on more complex claims.
• Gather relevant evidence and understand policy cover to explain liability non-technically.
• Negotiate settlements and manage pushbacks to swift resolution.
• Opportunity to develop into a field-based Adjuster with study support and career development.

Skills

Liability claims handling

End-to-end caseload management

EL/PL experience

FSA procedures & TCF

Customer service

Organisation & communication

Education

CII qualification

Job description

Job Description

Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.

Job Description

Crawford has the largest team of dedicated Liability adjusters in the UK, located at 12 self-contained offices, in most cases less than an hour from any loss. Through our innovative combination of desk adjusting, self-service technologies, on-demand field services and specialist services, Crawford can provide quality services with efficiency and scale that’s unmatched by anyone else.

Responsibilities

We’ll assign you with your own caseload of Liability claims, ranging from Employers Liability, Personal Liability through to Commercial based claims varying in value. You’ll also work in partnership with an assigned Liability Adjuster on more complex claims, managing client instructions as swiftly as possible through the process to ensure great client relationships built around trust, respect and speedy resolution.

You’ll need to gather all relevant evidence and understand full details of policy cover, ensuing the customer is aware of liability with the ability to explain this in a non-technical and non bias approach. Negotiation of settlement and managing pushbacks to swift resolution will be key to your success, as will liaising with any third parties involved with the claim.

This is a truly rewarding role with scope to develop into a field based Adjuster. With additional study support and career development opportunities available to you.

Qualifications

We’re on the search for Talent: Candidates within the claims arena that enjoy the satisfaction of helping customer and client in providing a first class claims service.

Essential

• Experience of Liability (EL/ PL) end to end caseload management
• Claims delegated authority of £25,000 or above
• Ability to make quantum decisions
• Be able to prioritise claims, acting upon instruction and SLA’s and be comfortable in a KPI target environment
• Able to demonstrate knowledge and/or awareness of FSA procedures and the TCF initiative.
• Excellent customer service, organisational & communication skills.

Desirable

• An insurance qualification such as CII or equivalent, although study support is available
• Maintain awareness of Business Continuity programme and role within it.

About Us

Crawford & Company is the world's largest publicly listed independent provider of claims management and outsourcing solutions. For over 85 years, we've combined global expertise, industry-leading technology, and a people-first approach to help restore and enhance lives, businesses, and communities.

With more than 9,000 colleagues across 70+ countries, we're united by a shared purpose and commitment to delivering exceptional outcomes for our clients. We call this One Crawford.

In addition to compelling career opportunities that span countless fields and disciplines, Crawford & Company also offers employees a competitive salary with a strong benefits package and ongoing training and mentorship programs through every stage of your career. To find out more about working at Crawford & Company, take a look here.

Our Commitment to Inclusion

At Crawford & Company we are committed to creating an inclusive work environment. We don’t just talk about diversity and inclusion; we aim to infuse it into everything we do – underpinning our strategy with three core elements:

Consciousness

Capability

Culture

We are also proud to be a Disability Confident Committed Employer. We are committed to accommodating applicants with disabilities throughout the hiring process.

If you have an accommodation need, please email [e-mail] as soon as possible to make any reasonable adjustments.