Construction Liability Adjuster EL/PL (TPI)

Crawford & Company; United Kingdom; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance firm in the United Kingdom is looking for a Construction Liability Adjuster to handle various high-value claims. The role involves preparing reports, communicating with clients and experts, and enhancing business relationships. Ideal candidates will possess ACII or ACILA qualifications and demonstrate strong communication and organizational skills. This full-time position offers the opportunity to work within a dynamic and supportive team environment, focused on quality service and problem-solving.

Qualifications

• Experience of Engineering & Construction liability claims and/or Contractors All Risk.
• Ability to calculate and agree settlement of claims and prepare final reports.
• Ability to work both externally and internally to assess and adjust large claims.

Responsibilities

• Handling a mixture of high value Construction and Engineering claims.
• Developing working relationships with clients and identifying new clients.
• Preparing reports on claims including policy analysis and liability.

Skills

Strong communication skills

Customer service skills

Organisational skills

Interpersonal skills

Proactive problem-solving

Education

ACII qualification

ACILA qualification

Job description

Construction Liability Adjuster EL/PL (TPI)

Join to apply for the Construction Liability Adjuster EL/PL (TPI) role at Crawford & Company.

Handle a mixture of high value Construction and Engineering claims, with investigations both UK‑based and overseas. Drive, maintain, and enhance business connections.

Responsibilities

• Receiving and acknowledging new claims.
• Market for existing and new business lines.
• Preparing case management plans and visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re‑insurers, Captives, and retained Experts.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses, and preparing witness statements.
• Instructing and controlling surveyors, lawyers, forensic scientists and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintaining and updating files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
• Maintaining awareness of Business Continuity programme and role within it.

Qualifications

• Experience of Engineering & Construction liability claims and / or Contractors All Risk.
• ACII and / or ACILA qualification.
• Strong communication, customer service, organisational, and interpersonal skills.
• Ability to calculate and agree settlement of claims, and prepare final reports.
• Ability to work both externally and internally assessing large claims, adjusting said claims where appropriate.
• Proactive and reactive approach to meeting KPIs, SLAs and targets.
• Ability to coordinate complaints and compliments, and manage multiple concurrent actions.
• Competent use of technology and ability to work on own initiative.
• Positive attitude and proactive approach to problem‑solving.
• Team focused – working with colleagues throughout the business.
• Customer focused and quality focused role: providing quality service to both internal and external customers.

Job Details

• Seniority level: Mid‑Senior level
• Employment type: Full‑time
• Job function: Finance and Sales
• Industry: Insurance