Senior Liability Adjuster (Midlands)

Crawford & Company; Birmingham; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

Crawford & Company in Birmingham is seeking experienced Liability Adjusters to handle and settle a range of third-party Liability claims. You will manage claims typically worth up to £100k, working from our City Centre office and remotely with required regional travel.

The ideal candidate will have strong experience in EL/PL claims, excellent investigation skills, and a commitment to achieving personal qualifications. A full UK driving license and a satisfactory DBS check are essential for this role.

Qualifications

• Experienced Liability Adjusters with commitment to qualifying.
• Proven ability to manage third-party property damage claims.
• Satisfactory DBS check required.

Responsibilities

• Support clients in handling mixed caseload of liability claims.
• Investigate each case thoroughly to establish liability.
• Maintain client relationships through effective claims management.
• Liaise with various business areas to ensure thorough claim processes.
• Resolve issues proactively to ensure swift claim outcomes.

Skills

Ability to handle EL / PL claims

Experience in writing investigation reports

Knowledge of the insurance market

Technical knowledge in adjusting arena

Negotiation skills

Good IT skills

Flexibility in travelling

Education

ACII/LLB or equivalent experience

Tools

Scoping software and handheld devices

Job description

Job Description

Our Crawford Specialist teams are at the heart of our business: Including our Casualty and Liability specialists who manage Liability claims ranging from minor slips and trips through to establishing third party Liability connected with catastrophic events.

The role provides flexible working arrangements within our City Centre offices and working from home, along with regular regional travel required with occasional overnight stays depending upon location.

Responsibilities

• You’ll be supporting our valued clients in proactively handling and settling a mixed caseload of third party Liability claims, typically up to the value of £100k.
• You’ll establish liability via thorough investigation on each case, whilst providing support and advice on claims issues to policyholders within specified timeframes.
• Your portfolio of work will consist of a mixture of employers' liability and public liability claims, with a mixture of investigate and report only cases and on a cradle to grave basis.
• Client relationships will be key, through management and delivery of SLAs and KPIs, in addition to proactive Client and Broker interaction when required to assist in efficient claims handling and business development opportunities.
• You’ll also be liaising with colleagues within different business areas, such as Property, Major & Complex Loss, Contractor Connections and Legal Services depending upon the nature of the claim, so attention to detail is essential to ensure each step of the claims process is as thorough as possible, collating and recording all necessary statements and evidence as required.
• You’ll need to remove hurdles in the process if required, ensuring you get to the root cause of issues, take responsibility to resolve any problems and collate all necessary details to ensure swift settlement / denial whenever possible.

Qualifications

We're looking for talent: Experienced Liability Adjusters ready for your next move. ACII/LLB or working towards these qualifications would be great, however candidates who are qualified by experience are just as welcome to apply, but we do seek candidates with commitment to achieve their personal qualifications.

Ideally, We’d Like You To Have / Be

• Proven ability to handle the full range of EL / PL and Product liability claims including claims involving third party property damage
• Extensive experience of writing investigation reports
• Extensive knowledge of the insurance market
• Extensive technical knowledge within the adjusting arena
• Understanding of Client SLA compliance/productivity/quality requirements
• Proven proficient working knowledge of scoping software and hand held device use
• Good negotiation skills
• To understand what matters to the customer and to put this first – putting yourself in their shoes
• Good IT skills, with a keen eye for detail
• Flexibility in travelling
• Full UK driving licence

Due to the nature of our work, this role is subject to a satisfactory DBS check.