Town Hall Assistant M423

The Methodist Church in Britain; East Leake; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Full training provided

Access to Staff Forum, Health and Well

being in Equality Working Group

Job summary

Charnwood Borough Council, based at Loughborough Town Hall, is seeking a front-of-house team member for evenings and weekends. The role involves guest-facing duties such as ticket scanning, seating assistance, bar service, and merchandise sales during a busy programme of shows and events.

Training is provided, and the role requires flexibility to cover weddings, conferences, and Christmas period dates. Experience in hospitality is welcomed but not essential, with full training given to

Qualifications

• Friendly and approachable manner.
• Effective communication.
• Multitasking.
• Problem solving while keeping high customer service standards.

Responsibilities

• Scanning tickets and guiding guests to their seats
• Serving drinks at the bar
• Selling ice creams in the auditorium
• Assisting with merchandise sales
• Helping to host weddings and events
• Creating a welcoming, memorable experience for audiences
• Working flexibly across a busy programme of shows and events
• Working evenings and weekends
• Working over the Christmas period, including key dates

Skills

Friendly demeanor

Effective communication

Multitasking

Customer service

Job description

Front-of-house post in the Operations team at Charnwood Borough Council's Loughborough Town Hall, a theatre, gallery and events venue, on variable part-time hours of at least four hours a month. The work is guest-facing: ticket scanning, seating, bar and merchandise sales, and supporting weddings and events. Evening and weekend shifts across a busy programme are standard, and the Christmas period dates must be covered. Hospitality experience is preferred but training is given, and agency applications are not accepted.

What the job involves

• Scanning tickets and guiding guests to their seats
• Serving drinks at the bar
• Selling ice creams in the auditorium
• Assisting with merchandise sales
• Helping to host weddings and events
• Creating a welcoming, memorable experience for audiences
• Working flexibly across a busy programme of shows and events
• Working evenings and weekends
• Working over the Christmas period, including key dates

Skills & knowledge

• Friendly and approachable manner
• Effective communication
• Multitasking
• Problem solving while keeping high customer service standards

Other

• Flexibility to work evenings and weekends
• Availability on key Christmas dates such as Christmas Eve, Boxing Day and New Year's Eve

Nice to have

• Previous experience in a hospitality setting

What’s offered

• Full training provided
• Access to internal groups: Staff Forum, Health and Wellbeing Group and Equality Working Group