Town Hall Assistant M423

Charnwood Borough Council; Loughborough; On-site; GBP 26,000 - 27,000; Part time

Job summary

Loughborough Town Hall is seeking a Town Hall Assistant M423 to join our busy front-of-house team. You will welcome audiences, scan tickets, guide guests to their seats, and contribute to a welcoming atmosphere during performances and events.

The ideal candidate will be friendly, approachable and able to multitask while maintaining high standards of customer service. Previous hospitality experience is useful, but full training will be provided.

Qualifications

• Friendly and approachable manner with strong customer service.
• Ability to multitask and problem solve while maintaining high standards.
• Previous hospitality experience is preferable, but full training will be provided.

Responsibilities

• Scan tickets and guide guests to their seats.
• Serve drinks at the bar and assist with merchandise sales.
• Support event operations across a busy programme and help host weddings.
• Work flexible hours including evenings and weekends.

Skills

Customer service

Multitasking

Communication

Hospitality experience

Job description

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Location Loughborough Town Hall

Town Hall Assistant M423

Job profile for Town Hall Assistant M423

Loughborough Town Hall 01/11/2026 Town Hall Assistant M423

Job details

Salary £25,614 - £26,016 pro rata for part time

Contractual hours 4 Basis

Part time

Date posted 19/10/2026

Job reference 2029

Attachments Town Hall Assistant M423 Job Profile.pdf

Job overview

Working Hours: Part-time minimum 4 hrs per month, variable hours.

Join Our Team

Do you have a passion for live performances and exceptional customer service? Loughborough Town Hall, is a multi-purpose receiving house theatre, Art gallery and venue, set in the heart of Charnwood in Leicestershire, welcoming over 100,000 people per year.

The Town Hall is home to an annual program of over 250 exciting events—including our award-winning pantomime— and we now invite you to be part of our vibrant Operations team.

We take pride in offering a diverse program featuring acclaimed acts from comedy to musical theatre, and we recently earned the title of Best Entertainment Venue at the Leicestershire Tourism Awards 2023.

As the welcoming face of our venue, you’ll play a crucial role in creating unforgettable experiences for our audiences. On any given day you could be scanning tickets, guiding guests to their seat, serving drinks at our bar, hawking ice creams in the auditorium, helping host weddings or assisting with merchandise sales; no two days will be the same.

An ideal candidate will have a friendly and approachable manner with the ability to communicate effectively. You must be able to multitask, and problem solve whilst maintaining a high standard of customer service. Previous experience within a hospitality setting would be preferable, but full training will be provided.

The nature of the work will require flexibility across a busy programme of shows and events, involving evening and weekend working.

We are currently recruiting for our busy Christmas period so it is essential that you are able to work during key dates such as Christmas Eve, Boxing Day or New Years Eve.

If you're enthusiastic, customer-focused, and ready to dive into the dynamic world of performing arts, we want to hear from you! Join us in making every visit a memorable one at Loughborough Town Hall.

We are a Disability Confident Employer and proud signatories of the Armed Forces Covenant's Employer Recognition Gold Award.

We prioritise the well-being and engagement of our employees through internal groups such as the Staff Forum, Health and Wellbeing Group and Equality Working Group.

No agencies please.